Akash Sahani

Account: Apple (Pan India)

• Conducted research, gathered information from multiple sources and presented results.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked flexible hours across night, weekend and holiday shifts.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

Roles and Responsibilities.

· Daily deployment tracker.

· Watch asset report monthly.

· Store deployment predictor ASM wise weekly.

· Store deployment predictor consolidated agency wise (Channelplay & Manpower) weekly.

· Female iPro summary monthly.

· Master data base monthly.

· iPhone asset report monthly.

· Monthly PPT for review.

· Incentive calculation of iPro’s monthly.

· IMEI details shared with iPro’s monthly.

· Retention bonus monthly.

· Preparing iPro score for N&E and south region.

· Adhoc work as per the client requirement

• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
• Resolved issues and recommended actions based on production and compliance reports.
• Determined data retention parameters based on organizational requirements.
• Tracked different Project metrics daily and organized for reporting purposes.

Roles and Responsibilities.

· Daily, Weekly, Quarterly, Annual and Yearly Generate of MIS, analyzing the cases

· Publish the MIS dashboard for All Processes

· Prepares the Agents Productivity Report of various circles on daily basis

· Prepares call center Report, TL & AM absenteeism Report, Attrition & Shrinkage dashboard

· Calculates Mandays from attendance regarding salary process

• Compiled data and reviewed information for accuracy prior to input.
• Maintained files, records and chronologies of entry activities.
• Produced monthly reports with advanced Excel spreadsheet functions.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Located and corrected data entry errors and reported to management.

Roles and Responsibilities

· Prepares the Agents Productivity Report on daily basis

· Creation, Deletion & Addition of Login ID

· Prepare daily DSR

· Data analysis for sales report

· Prepare weekly and monthly incentive for Agent And TL

· Prepare (Sales) weekly and monthly report

· Prepare Incentive and Payroll for the OPC

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