Business Operations and Analytics Manager with 9+ years of experience in leveraging data to inform strategic decisions across consumer tech, retail, and telecom sectors. Expertise in developing comprehensive reporting frameworks and executive dashboards that provide actionable insights to leadership. Skilled in cross-functional collaboration and optimizing sales strategies to enhance business performance.
Cultivated client loyalty through effective relationship management, driving repeat business.
Analyzed competitive market strategies through related product, market or share trends.
Gathered and organized data to analyze current industry trends.
Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
Associate Partner
Samsung
Gurgoan
7 2023 - 06.2024
Managed cross-functional teams to enhance collaboration and leverage strengths for project success.
Analyzed performance data to identify trends and opportunities for departmental improvement.
Reviewed sales data to inform and refine future sales strategies and objectives.
Coordinated with sales teams to develop integrated marketing and sales strategies.
Generated reports and obtained data to develop analytics on key performance and operational metrics.
Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
Managed diverse projects for data capture, storage and forecast analysis.
Data Analyst Manager-Apple Project
Channelplay Ltd
Gurgaon
11.2021 - 06.2023
Developed customized reports and dashboards for senior management, enabling informed decision-making.
Created Excel documents to extract metrics data and present concise resource allocation explanations.
Conducted data quality checks, correcting inconsistencies to uphold high data integrity standards.
Analyzed customer behavior and market trends, providing insights that guided product development.
Implemented Salesforce solutions to track customer feedback and streamline complaint responses.
Recruited and mentored staff on best practices, fostering a cohesive and high-performing team.
Collaborated with departments to ensure database operations aligned with company standards.
Prepared diverse written communications, documents, and reports to support various initiatives.
Collected, tracked and reviewed data to evaluate business and market trends.
Sr. Analyst Executive
Livpure Pvt Ltd
Gurgaon
02.2020 - 11.2021
Identified key trends in product and market performance to deliver actionable insights.
Developed KPIs and dashboards for monitoring operational health and business outcomes.
Trained junior analysts, enhancing reporting accuracy and stakeholder communication.
Identified needs of customers promptly and efficiently.
Collected, tracked and evaluated current business and market trend data.
Managed diverse projects for data capture, storage and forecast analysis.
Analyzed competitive market strategies through related product, market or share trends.
Sr Executive
Mahindra Holidays & Resorts India Ltd
02.2016 - 01.2020
Streamlined data collection methods, ensuring timely and accurate reporting for strategic planning.
Customized MIS dashboards for various user levels, enhancing data accessibility.
Led automation of manual processes, achieving 20% reduction in processing time and improved accuracy.
Produced monthly Management Information reports to illustrate data trends and identify growth opportunities.
Collaborated with external vendors to enhance MIS software functionalities aligned with organizational needs.
Identified and addressed project issues, resolving or escalating as necessary.
Performed regular maintenance on MIS functions to ensure optimal performance.
Analyzed data trends, delivering actionable insights that increased productivity by 15% over fiscal year.
Education
Bachelor of Commerce -
Delhi University
Delhi, India
12.2020
High School Diploma -
CBSE
Delhi, India
04.2014
Skills
Business performance analytics
Dashboard and report development (Excel, Power BI, Salesforce)
CRM implementation and optimization
Sales strategy and forecasting
Cross-functional team leadership
Data interpretation and market trend analysis
KPI development and reporting automation
Executive stakeholder engagement
Market share and channel analysis
Decision support and strategic planning
Accomplishments
Awarded Employee of the Year (2021) at Livpure Pvt Ltd for consistently exceeding performance targets and playing a pivotal role in driving company success through innovative solutions and team collaboration
Honored with the Employee of the Year award at Channelplay Ltd in 2022, receiving a cash prize of INR 300,000 for consistently surpassing targets, leading key initiatives, and contributing to overall business growth