Akash Sanjay Dubey
Thane,MH
Summary
Experienced collections professional with over 10 years of expertise in handling secure and unsecured loans, managing large teams, and optimizing collection processes. Skilled in data prioritization, dialer activities, and MIS reporting. Adept at motivating teams, managing shrinkage, and controlling attrition. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Manager - TW-Charges Collection (PAN INDIA)
L&T Finance
Mumbai
06.2025 - Current
- Handling 20+ Call center & Agency to manage TW Charges Collection
- Managing PAN india TW Charges Collection with the data count size of 8 Lakh +
- Expert in managing huge data size along with best collection figures
- Facilitated communication between departments to streamline processes.
- Analyzed market trends to inform strategic decision-making initiatives.
- Mentored junior staff, fostering professional development and skill enhancement.
- Monitored staff performance and addressed issues.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed risk by developing and implementing effective risk management strategies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed business performance data and forecasted business results for upper management.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
Collections Manager
Entitled Solutions Pvt Ltd
Mumbai
05.2023 - 06.2025
- Directly report to the Co-Founder.
- Managed personal loan collections for PAN India
- Manage tele-collections, collections agencies, and field teams across India.
- Monitor team performance and strategize to increase collection values.
- Detailed MIS reports and analyze cases for real-time collections.
- Managed collections process ensuring timely follow-up on overdue accounts.
- Trained and mentored team members on effective collection strategies.
- Analyzed customer payment trends to identify potential issues early.
- Developed and maintained strong relationships with clients for effective communication.
- Implemented new software tools to streamline collections workflow and reporting.
- Coordinated with legal teams for handling delinquent accounts when necessary.
- Reviewed account statuses regularly to prioritize collection efforts efficiently.
- Facilitated team meetings to discuss challenges and share best practices in collections.
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Created reports for management on past due accounts and delinquency rates.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Contacted customers in person at personal and business locations to collect payments directly.
Associate Manager
Securedebt Management Consultancy Pvt Ltd
10.2022 - 05.2023
- Managed a team of 150 telecallers and 8 team leaders, plus 350 field executives.
- Handled home loan collections, pre-due calling, representation calling, welcome calling, and customer service.
- Oversaw dialer activities and maintained MIS reports.
- Focused on high POS value cases and ensured data accuracy for collections.
- Developed strategic plans for debt management initiatives and client services.
- Streamlined internal processes to improve operational efficiency across departments.
- Oversaw compliance with regulatory requirements in debt management practices.
- Managed daily workflow of team members to meet organizational goals.
- Handled responsibilities successfully in manager's absence.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Created monthly reports outlining progress on key initiatives.
- Ensured compliance with company regulations, laws, and safety standards.
- Conducted regular performance reviews with direct reports.
- Identified opportunities for process improvements and increased efficiency.
- Analyzed financial data to identify trends and areas for improvement.
- Maintained accurate records of employee attendance and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Team Leader/Assistant Collection Manager
Kissht Finance
11.2019 - 09.2022
- Led a team of 60-80 telecallers
- Motivated the team to achieve targets and maintain quality parameters.
- Managed dialer activities and shared performance reports.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular performance reviews to assess individual team member progress.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Tracked and reported on collections activity and performance metrics to management.
Senior Operator
Home Credit India Finance Pvt Ltd
11.2017 - 10.2019
- Handled OJT team and provided training to improve performance.
- Managed escalation calls and shared performance reports with callers.
Operator
Home Credit India Finance Pvt Ltd
09.2016 - 11.2017
- Handled ECS reminder calls and bucket x to bucket 3 calls.
- Managed escalation calls and maintained quality parameters.
Education
BBA -
Rajeev Gandhi Institute of Management & Technology
03.2019 - 03.2021
HSC -
Maharashtra Board
SSC -
Maharashtra Board
Skills
- Loan Collections
- Secure and Unsecured Loans
- Negotiation
- Customer Service
- Account Management
- Record Keeping
- Communication
- MS Excel
- MS PowerPoint
- MIS Reporting
- Dialer Activities (Genesys, Voitekk, Intalk, Sampark)
- Revenue management
- Team leadership
- Strategic planning
- Recruiting and interviewing
- Staff management
- Expectation setting
- Trend analysis
- Business development
- Vendor management
- Data analysis
- Performance evaluations
- Product management
- Budget control
- Risk management
Languages
English
Marathi
Hindi
Achievements And Awards
- Best Speaker Award in Navi Mumbai Elocution Competition (Lokmat)
- Best Performer Award in Quarter - Home Credit
- Appreciation mail from Collection Head & AVP (Vastu Housing) for best performance in JFM.
- Created benchmark in March '23 by achieving 98.46% for Vastu Housing Finance
- L& T Finance - Money collection in (charges) increased from 9 CR to 12CR monthly with the help of expertise and strategies.