Akash Sarkar
Balurghat
Summary
Dynamic professional with a proven track record at IIFL Finance, excelling in customer service and business development. Skilled in strategic planning and team leadership, I enhanced customer satisfaction and drove sales growth through effective merchandising and targeted promotions. Committed to fostering strong client relationships and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
IIFL Finance
01.2025 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Business Development Executive
UPDATER SERVICES PRIVATE LIMITED IN ASSIGN BY IDBI BANK
10.2020 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
Education
Graduation - Bachelor of Arts
Balurghat College
Balurghat06.2018
Diploma In Elementary Education - Primary Teachers Training Institute
Kurmail Govt.Dled Collage
Kamarpar,Kurmail,Dakshin Dinajpur07.2015
Higher Secondary Examination - Arts
Balurghat High School
Balurghat04.2013
Madhyamik Examination - Madhyamik Examination Board Syllabus
Balurghat High School
Balurghat03.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Retail operations
- Sales strategies
- Customer relationship management (CRM)
- Strategic planning
- Sales growth
- Cost reduction
- Business development
- Promotional planning
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Assistant Manager
IIFL Finance
01.2025 - Current
Business Development Executive
UPDATER SERVICES PRIVATE LIMITED IN ASSIGN BY IDBI BANK
10.2020 - 12.2024
Graduation - Bachelor of Arts
Balurghat College
Diploma In Elementary Education - Primary Teachers Training Institute
Kurmail Govt.Dled Collage
Higher Secondary Examination - Arts
Balurghat High School
Madhyamik Examination - Madhyamik Examination Board Syllabus
Balurghat High School
Similar Profiles
Chinmay M. GadekarChinmay M. Gadekar
Associate General Manager - Strategic Alliances at IIFL FinanceAssociate General Manager - Strategic Alliances at IIFL Finance
Shivani SharmaShivani Sharma
Branch Manager at IIFL FinanceBranch Manager at IIFL Finance
Akash GuptaAkash Gupta
Senior Software Engineer at IIFL FinanceSenior Software Engineer at IIFL Finance
SUBHANKAR RAKSHITSUBHANKAR RAKSHIT
Area Sales Representative at Abbott India LtdArea Sales Representative at Abbott India Ltd