Akash Saxena
Delhi
Summary
Dynamic Operations Manager with a proven track record at Demand X, excelling in strategic planning and team leadership. Enhanced operational efficiency and increased profitability by identifying customer needs. Skilled in performance evaluation and effective communication, driving teams to achieve optimal results while fostering a culture of recognition and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Demand X
01.2024 - Current
- Leading operational strategy and implementation
- Overseeing daily operations to improve efficiency and performance
Process Manager
Personiv | Telus International
01.2021 - 01.2023
- Managed teams, ensuring optimal operations performance
- Analyzed and recommended strategies to improve workflow and productivity
Google Ads Specialist
FIS Global Business Solutions
01.2019 - 01.2020
- Developed and executed Google Ads campaigns
- Monitored budget pacing and adjusted bids accordingly
- Analyzed search query to identify new keywords and optimize existing campaigns
Associate Process Manager
Personiv | Telus International
02.2020 - 12.2020
- Recognized employee achievements and rewarded top performers
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings
- Monitored daily sales activities and provided feedback to team members
Education
Bachelor of Business Administration -
JECRC UNIVERSITY
01.2023
Diploma - Civil Engineering
DAV DWARKA
Skills
- Management and Leadership
- Presenting and Public Speaking
- Problem Solving
- Time Management
- Critical Thinking
- Decision Making
- Strategic Planning
- Effective Communication
- Conflict resolution
- Performance evaluation and monitoring
Hobbies and Interests
- Cricket
- Video Games
- Playing Guitar
- Interior Decor
Certification
- Six Sigma (Green Belt)
- Google Ads Certified
Timeline
Operations Manager
Demand X
01.2024 - Current
Process Manager
Personiv | Telus International
01.2021 - 01.2023
Associate Process Manager
Personiv | Telus International
02.2020 - 12.2020
Google Ads Specialist
FIS Global Business Solutions
01.2019 - 01.2020
Bachelor of Business Administration -
JECRC UNIVERSITY
Diploma - Civil Engineering
DAV DWARKA
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