Akash Sharma
Community Operation Specialist
Hyderabad,TG
Summary
Experienced background of 4+ years with Deloitte and Uber fascinated me towards the importance of technology and the service industry in the existing environment. Learning the process and executing the results to the excellency makes me motivated. I believe getting engaged with leaders is the best way to learn and improve my skillset, which eventually helps the business needs and client's requirements.
Overview
4
4
Languages
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Community Operations Specialist
Uber
Hyderabad, Telengana
11.2018 - Current
- Worked on app store and play store's developers tool to analyze problems faced by end consumers and providing right solution.
- Experience working with bugs team to analyze and triaging issues to engineering team by taking necessary steps within SLA's.
Associate Analyst
Deloitte
Hyderabad, Telengana
07.2017 - 11.2018
- Responsible for previewing and updating I9 forms provided by clients to update in database for employer.
- Maintaining records by analyzing and creating reports for stakeholders to preview for smooth run of business.
- Actively providing alternate solutions to clients whenever possible to get their document verification done.
Subject Matter Expert
Zen3 infosolutions
Hyderabad, Telengana
09.2015 - 07.2017
- Responsible for maintaining quality of work done by team by taking necessary checks and converting them to reports for stakeholder's review.
- Engaging actively with team to find best possible solution for roadblocks.
- Creating standard checks(assessments) for maintaining quality.
- Actively participated in handling and delivering all regular daily activities needs to submit to business in TL's absence.
Analyst
Zen3 Infosolutions
Hyderabad, Telengana
02.2015 - 09.2015
- Worked on data mining project for Microsoft to enhance search on Bing for end-users.
- Maintaining quality with good scores and setting new targets.
Education
Bachelor of Commerce - Business, Management, Advertising
St. Mary's College,
Yousufguda, Hyderabad 05.2011 - 05.2014
Skills
Planning and Coordination
Accomplishments
- Lead the team of 16 for the Image curation project(Data mining) and delivering the results within the SLA's to the respective stakeholders.
- Engaging and arranging the events for quarterly stakeholders visit successfully.
- Got awarded on multiple occasions some of them are best SME, Top performer, hero award, engagement specialist award etc.
Timeline
Community Operations Specialist
Uber
11.2018 - Current
Associate Analyst
Deloitte
07.2017 - 11.2018
Subject Matter Expert
Zen3 infosolutions
09.2015 - 07.2017
Analyst
Zen3 Infosolutions
02.2015 - 09.2015
Bachelor of Commerce - Business, Management, Advertising
St. Mary's College,
05.2011 - 05.2014
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