Tableau
Akash Sharma
EX - Solution Manager
Bhopal,MP
Summary
Enthusiastic managerial professional eager to contribute in team's success through hard work, attention to detail and excellent organizational & management skills. Clear understanding of concepts of product & brand management and training in concepts of sales & marketing . Motivated to learn, grow and excel in new verticals and profiles.
Overview
2
2
Languages
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Solutions Manager
ICICI BANK
Sagar, Madhya Pradesh
03.2021 - 06.2021
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Organizing various marketing activities (ATL & BTL) for connecting to potential customers.
- Maintaining existing key accounts for enhancing the revenues & new customer acquisition.
Customer Success Manager
EVOLKO SYSTEMS
Lucknow, Uttar Pradesh
02.2020 - 09.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Created customer support strategy for team of 10 to increase telemedicine customer retention by 15%.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Sales Executive
SHIV SALES
Bhopal, Madhya Pradesh
05.2017 - 06.2018
- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Education
MBA - Rural General Management
Welingkar Institute of Management (WeSchool)
Mumbai 07.2018 - 01.2020
Bachelor in Engineering - Civil Engineering
LNCT Group of Colleges
Bhopal 08.2013 - 04.2017
HSC - PCM
MCEE
Bhopal 04.2012 - 03.2013
SSC - All Subjects
ST. Xaviers Sr. Sec. Co-ed School
Bhopal 04.2010 - 03.2011
Skills
Project Management
Sales strategy
CRM management
Marketing campaigns
MS Office
Data management
Negotiation tactics
Sales planning
Product Management
Brand Management
Stakeholder management
Consulting
Software
Interests
Movies analysis, cooking and travelling
Projects
Developing a sustainable business model to increase fabric sales by enhancing tailoring operations.
- Analyzed the Gaps in operations of tailors & store operations.
- Executed Primary & Secondary research.
- Performed Stakeholder mapping of Raymond.
- Successfully Prototype 3D body model and measurement apps as a solution using AI & AR.
Timeline
Solutions Manager
ICICI BANK
03.2021 - 06.2021
Customer Success Manager
EVOLKO SYSTEMS
02.2020 - 09.2020
MBA - Rural General Management
Welingkar Institute of Management (WeSchool)
07.2018 - 01.2020
Sales Executive
SHIV SALES
05.2017 - 06.2018
Bachelor in Engineering - Civil Engineering
LNCT Group of Colleges
08.2013 - 04.2017
HSC - PCM
MCEE
04.2012 - 03.2013
SSC - All Subjects
ST. Xaviers Sr. Sec. Co-ed School
04.2010 - 03.2011