Tableau
Akash Sharma
EX - Solution Manager
Bhopal,MP
Summary
Enthusiastic managerial professional eager to contribute in team's success through hard work, attention to detail and excellent organizational & management skills. Clear understanding of concepts of product & brand management and training in concepts of sales & marketing . Motivated to learn, grow and excel in new verticals and profiles.
Overview
2
2
Languages
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Solutions Manager
ICICI BANK
Sagar, Madhya Pradesh
03.2021 - 06.2021
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Organizing various marketing activities (ATL & BTL) for connecting to potential customers.
- Maintaining existing key accounts for enhancing the revenues & new customer acquisition.
Customer Success Manager
EVOLKO SYSTEMS
Lucknow, Uttar Pradesh
02.2020 - 09.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Created customer support strategy for team of 10 to increase telemedicine customer retention by 15%.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Sales Executive
SHIV SALES
Bhopal, Madhya Pradesh
05.2017 - 06.2018
- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Education
MBA - Rural General Management
Welingkar Institute of Management (WeSchool)
Mumbai 07.2018 - 01.2020
Bachelor in Engineering - Civil Engineering
LNCT Group of Colleges
Bhopal 08.2013 - 04.2017
HSC - PCM
MCEE
Bhopal 04.2012 - 03.2013
SSC - All Subjects
ST. Xaviers Sr. Sec. Co-ed School
Bhopal 04.2010 - 03.2011
Skills
Project Management
Software
Interests
Movies analysis, cooking and travelling
Projects
Developing a sustainable business model to increase fabric sales by enhancing tailoring operations.
- Analyzed the Gaps in operations of tailors & store operations.
- Executed Primary & Secondary research.
- Performed Stakeholder mapping of Raymond.
- Successfully Prototype 3D body model and measurement apps as a solution using AI & AR.
Timeline
Solutions Manager
ICICI BANK
03.2021 - 06.2021
Customer Success Manager
EVOLKO SYSTEMS
02.2020 - 09.2020
MBA - Rural General Management
Welingkar Institute of Management (WeSchool)
07.2018 - 01.2020
Sales Executive
SHIV SALES
05.2017 - 06.2018
Bachelor in Engineering - Civil Engineering
LNCT Group of Colleges
08.2013 - 04.2017
HSC - PCM
MCEE
04.2012 - 03.2013
SSC - All Subjects
ST. Xaviers Sr. Sec. Co-ed School
04.2010 - 03.2011
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