Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Akash Sharma

New Delhi

Summary

To be employed in a challenging environment, where I can utilize my research, critical reasoning and analytical skills to make significant value addition to the company. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.

Overview

14
14
years of professional experience

Work History

RESIDENT EXPERT

ENCORE CAPITAL GROUP, INDIA LTD.
GURUGRAM
10.2012 - Current
  • Responsible for delivering high quality on calls and adhere to the FDCPA and compnay's policies to provide suitable payments solutions to the consumer's to reduce the delinquency to lighten their shoulders.
  • Debt collections while creating good consumer experience by following CBOR(Consumer Bill of Rights) values, partnering them to resolve the debts with customized payment solutions as per their financial and economic situation.
  • Provided coaching and mentorship programs for new team members.
  • Identified areas of improvement in existing training methods and procedures.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.

Customer Service Representative

HCL BPO SERVICES LTD, INDIA
NOIDA
07.2010 - 10.2012
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Vidya Bal Bhawan
03-2009

Skills

  • Possess good communication skills
  • Decision making, Ability to motivate others for hard work
  • Go getter, eager to take on and fulfill responsibilities efficiently
  • Always keen to take extra responsibilities
  • To be a perfectionist at my job
  • Result oriented, self managing
  • Motivating and driving tasks to completion

Affiliations

  • Listening to music.
  • Cooking.
  • Playing cricket and table tennis.

Accomplishments

  • CBOR Champ.
  • Impact Award Winner.
  • Constantly getting Feather on Cap for monthly performances.
  • Compliance Champ.
  • Elite Club winner for 3 times.

Timeline

RESIDENT EXPERT

ENCORE CAPITAL GROUP, INDIA LTD.
10.2012 - Current

Customer Service Representative

HCL BPO SERVICES LTD, INDIA
07.2010 - 10.2012

High School Diploma -

Vidya Bal Bhawan

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Akash Sharma