AKASH SHARMA
Hospitality , Retail and Administration
Gurugram,New Delhi
Summary
Experienced Center Manager adept at overseeing daily operations, managing staff, and ensuring optimal customer service. Skilled in strategic planning, team leadership, and organizational skills. Demonstrated success in improving operational efficiency and implementing innovative strategies for business growth.
Overview
11
11
years of professional experience
Work History
Center Manager
Ajay Vision Education Pvt Ltd.
New Delhi
02.2024 - Current
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Resolved conflicts between customers and staff members in a professional manner.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
Restaurant General Manager
Pizza Express
Gurugram
03.2023 - 09.2024
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Kept up-to-date records of employee performance reviews.
- Managed relationships with suppliers to ensure timely delivery of products.
- Managed busy and highly popular restaurant with professional, well-trained staff.
Restaurant Manager
Tim Hortons
Ipswich
08.2022 - 02.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
Senior Store Manager
Coldstone Creamery
Dubai
10.2019 - 07.2022
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Monitored stock levels and ordering of new merchandise as needed.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Oversaw the execution of visual merchandising activities in line with corporate standards.
- Managed inventory control systems to ensure optimal stock levels at all times.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Restaurant General Manager
KFC
Gurugram
12.2017 - 09.2019
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Created weekly work schedules according to staffing needs.
- Managed busy and highly popular restaurant with professional, well-trained staff.
Team Leader, Logistics
Amazon Transportation Ltd
New Delhi
01.2017 - 10.2017
- Ensured compliance with company policies, safety regulations, and customer requirements.
- Monitored performance metrics to identify areas for improvement in the team's operations.
- Coached team members on best practices in order to optimize workflow processes.
- Audited warehouse inventory levels regularly to prevent stock outs or overages.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
Assistant Restaurant Manager
KFC
New Delhi
06.2013 - 12.2016
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
Education
Bachelor of Science - Hospitality Administration And Management
IHM Meerut
Meerut12-2013
Skills
- Sales proficiency
- Staff leadership
- Coaching and mentoring
- Team Supervision
- Effective leader
- Scheduling
- Relationship building
- Staff training/development
Timeline
Center Manager
Ajay Vision Education Pvt Ltd.
02.2024 - Current
Restaurant General Manager
Pizza Express
03.2023 - 09.2024
Restaurant Manager
Tim Hortons
08.2022 - 02.2023
Senior Store Manager
Coldstone Creamery
10.2019 - 07.2022
Restaurant General Manager
KFC
12.2017 - 09.2019
Team Leader, Logistics
Amazon Transportation Ltd
01.2017 - 10.2017
Assistant Restaurant Manager
KFC
06.2013 - 12.2016
Bachelor of Science - Hospitality Administration And Management
IHM Meerut
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