Akash Sharma
Hyderabad
Summary
Dedicated quality assurance professional with extensive experience in conducting thorough product evaluations and identifying defects to ensure compliance with company standards. Proven track record of enhancing product quality and boosting customer satisfaction through meticulous attention to detail and effective problem-solving skills. Committed to continuous learning and adapting to new challenges within a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
The Hongkong and Shanghai Banking Corporation Limited
Hyderabad
01.2024 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Ensured compliance with safety regulations and company policies.
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes for monitoring customer satisfaction levels.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
04.2022 - 01.2024
- Present working as Customer Service Executive in Hong Kong Mandates Processing in HSBC Electronic Data Processing India Ltd
- Authenticating the information provided by customers for various requests in the maintenance of the accounts, and providing appropriate solutions.
- Verifying the disputed information received from customers, analyzing and interpreting the same using critical analysis, while adhering to the procedure.
- Attempt to retain customers by providing various offers through the relations queue.
- Ensure high standards of quality customer service are maintained at every stage of the process to exceed quality and productivity targets.
Teller/Cashier
The A.P Mahesh Co-op Urban Bank Limited
Chikkadpally
11.2018 - 04.2022
- Started Career with The Andhra Pradesh Mahesh Co-op Urban Bank Limited as a Teller/Cashier
- Handled Clearing Cheque's
- Accounts Opening/Closing
- Preparation of Monthly Statements
- Disbursement of Loans
- Receipts & Payments in cash
- Handling Customer Queries
- Raising Customer Profile depending upon Customer's financial Stability & Source of Income
- Selling key product's of Bank to new and existing Customer's depending
- Upon their suitability and need
- Performing all the basic work pertaining to a Banking Organization
Education
Bachelor of Commerce - Generals
St. Francis Xavier Degree College
01.2018
Intermediate -
St. Joseph's Junior College
01.2015
SSC -
Shrung Rishi High School
01.2012
Skills
- Time Management Skills
- Communication Skills
- Teamwork Skills
- Computer Skills
- Microsoft MS Office
- Excel Skills
- Flexibility and adaptability
- Omini Software
- Customer service
- Quality control analysis
- Corrective actions
- Defect identification
- Auditing techniques
- Quality control plans
- Calibration procedures
- Customer focus
Hobbies and Interests
- Listening Music
- Playing Indoor and Outdoor games
- Internet Surfing
- Watching Movies
Languages
- English
- Hindi
- Telugu
Timeline
Assistant Manager
The Hongkong and Shanghai Banking Corporation Limited
01.2024 - Current
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
04.2022 - 01.2024
Teller/Cashier
The A.P Mahesh Co-op Urban Bank Limited
11.2018 - 04.2022
Bachelor of Commerce - Generals
St. Francis Xavier Degree College
Intermediate -
St. Joseph's Junior College
SSC -
Shrung Rishi High School
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