Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Software
Timeline
Generic
Akash Sharma

Akash Sharma

Senior Financial Analyst
Kolkata

Summary

Thorough Senior Analyst with over a 8+ year background in Order to cash. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Senior Analyst - Order to Cash

Deloitte Support Services India Pvt Ltd
06.2021 - Current
  • Engaged in end-to-end cash applications & deductions and supported other countries within the Asia pacific region where actively focusing on assigning activities to the team, sorting of bank statement, email allocation.
  • Reviewing team member's assigned activities and communicate process updates from the leadership and document it.
  • Discussing & Handling escalations from onshore and client and providing with a resolution in a timeliness manner, Highlight & Review aged unapplied payments and discuss with onshore leadership and resolve it accordingly.
  • Prepare and maintain documentation of each activity for reference and training purpose.
  • Responsible for process training and knowledge transfer sessions for new joiners.
  • Responsible for sending weekly unapplied report, Unapplied Trend analysis report, Refund reconciliation report to the leadership to summaries a better understanding of the overall health of the process.
  • Driving On-account project and successful completion of clearing 400+ un-realized payments amounting to $12 Million.
  • Involved in driving Process Improvement/Automation project for entire Asia pacific countries for both cash application and interfirm process which involves conducting Bi- weekly team calls and discussing with individual team members to understand the end-to-end activity and check for any pain area and generate ideas and constantly track the progress on it and discuss it with leadership.
  • Serving as an IT and Logistic SPOC for the entire region.
  • Tools Used: SAP/S4 HANA | SERVICE NOW | MS- EXCEL
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.

Process Associate - Collections & Dispute Management

Capgemini Technological Services India Ltd
01.2019 - 04.2021
  • As a subject-matter expert and Acting Team Lead, managed inbound and outbound third-party collections calls, expertly handling all types of collection queries for a portfolio of ~$150 million within India - Global Finance Services (GFS) Team.
  • Reviewing customer account balances on basis of ageing report and Resolve dispute or any issue of customers regarding their invoices or payments.
  • Prepared accurate process documentation, maintaining up-to-date records for reference and training purposes.
  • Trained new team members, addressing queries, and facilitating a smooth Knowledge Transfer.
  • Interacted with clients & teams, resolving issues related to purchase orders, Billing, Cash Posting and queries.
  • Monitored 60+ and 90+ buckets for non-payment, delayed payments, and irregularities. Proactively identified issues and communicated concerns to facilitate problem resolution and process improvement.
  • Prepared reporting related process documentation by adding screenshots for navigation, steps showing formulas of Excel, formatting, color-coding, saving to network-drive, naming convention and have it validated by Manager.
  • Review TDS deduction and GST calculation for deductions and collate the TDS certificate from client and send it to cash allocation team for payment allocation.
  • Prepare reports such as collections forecasting, cash collections during the period, Overdue reduction trend.
  • Tools used: Oracle/R12 | Web-collect | BO Launch pad | Excel

Process Associate - Cash Application & Deductions

Genpact India Pvt. Ltd.
10.2016 - 12.2018
  • Managed end-to-end cash application/deduction and supported other areas of Order-to-Cash processes for one of the largest media corporation in Europe for countries such as Denmark, Poland, Norway, Sweden UK.
  • Engaged in the activity of downloading, sorting of bank statement, identifying of client payments and allocating payment received to the invoices as per the remittance advice received.
  • Reviewing of client payment received which consist of Advance payment, Installment payment regarding invoices due, Adjustment of short payment, treasury payments, Internal bank transfers, return payment received from vendor, Payment received from vendor regarding credit memo and Interest received from bank for deposits.
  • Validated and adjusting deduction taken by client by gathering necessary information and providing it during internal/external audit.
  • Reviewing of mailbox on a daily basis and responding to queries received from internal business and internal/external clients.
  • Was accountable for reviewing daily unapplied payments, doing research and clearing them from the unapplied list.
  • Responsible for regular follow up for above 180 days unapplied payments and escalating it to the appropriate team or taking decision and communicating it to the leadership.
  • Responsible for process training, creating manageable learning paths and conducting Process Knowledge Transfer (PKT) sessions for new joiners, resulting in successful completion of training.
  • Cross-trained on other processes like overview of Billing process, Collections, Cash Applications and expanded knowledge and contributed to team flexibility.
  • Eliminated time taking research activity by providing process improvement ideas.
  • Served as the IT Single Point of Contact (SPOC) for the team.
  • Worked with Danish Media corporation for cash application and deduction that operates one of the largest media companies. Managed customer payments, refund, bank reconciliation, customer queries, overpayment, and bad debt Write-offs.
  • Transitioned for Capgemini India Order to cash(Collections and Dispute Management) services team with a focus on Automating the Collections Process Using Web-collect tool. Managed a portfolio of $150+ Millions for Local business Support, Business Services, CIS and Infra.

Education

B.com -

West Bengal state University
01.2013 - 01.2016

High School Diploma -

CBSE
Kolkata, India
04.2011 - 01.2013

Skills

SAP/S4 HANA

Certification

Power BI certification, Udemy, 2024

Personal Information

Date of Birth: 12/24/94

Affiliations

Received two Bronze awards in 2017 and 2018.

Received one client award in 2017.

Received star award for best performer in May 2019.

Received Value creator award for clearing old pending invoices of critical accounts in March 2020.

Received spot award in 2022 and 2023.

Software

SAP

Power BI

Microsoft Navision Dynamics ERP

Oracle

Web collect

Service now

Timeline

Senior Analyst - Order to Cash

Deloitte Support Services India Pvt Ltd
06.2021 - Current

Process Associate - Collections & Dispute Management

Capgemini Technological Services India Ltd
01.2019 - 04.2021

Process Associate - Cash Application & Deductions

Genpact India Pvt. Ltd.
10.2016 - 12.2018

B.com -

West Bengal state University
01.2013 - 01.2016

High School Diploma -

CBSE
04.2011 - 01.2013

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Akash SharmaSenior Financial Analyst