Akash Sharma
Gurugram
Summary
Motivated professional with 9 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Strategic People Operations Manager known for high productivity and efficient task completion. Specialize in talent management, organizational development, and employee engagement strategies. Excel in communication, leadership, and problem-solving to enhance team performance and company culture.
Currently working as People Manager with 70+ users in Life Insurance & Health Claims which includes:
1. Claims Processing Efficiency: Ensure timely and accurate processing of health insurance claims, meeting or exceeding predefined turnaround times.
2. Quality Assurance: Implement and monitor quality control measures to ensure the accuracy of claims processing and adherence to regulatory standards.
3. Team Productivity: Manage and optimize team workflows to enhance productivity and meet or exceed claims processing targets.
4. Training and Development: Provide ongoing training to claims personnel, keeping them updated on the latest industry regulations, medical procedures, and insurance policies.
5. Customer Satisfaction: Monitor and improve customer satisfaction levels by addressing issues related to claims processing and ensuring a smooth claims experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Genpact
04.2023 - Current
- Working as people manager in the Life Insurance, health claims department which includes:
- 1. Claims Processing Efficiency: Ensure timely and accurate processing of health insurance claims, meeting or exceeding predefined turnaround times.
- Quality Assurance: Implement and monitor quality control measures to ensure the accuracy of claims processing and adherence to regulatory standards.
- Team Productivity: Manage and optimize team workflows to enhance productivity and meet or exceed claims processing targets.
- Training and Development: Provide ongoing training to claims personnel, keeping them updated on the latest industry regulations, medical procedures, and insurance policies.
- Customer Satisfaction: Monitor and improve customer satisfaction levels by addressing issues related to claims processing and ensuring a smooth claims experience.
- Fraud Prevention: Implement measures to detect and prevent insurance fraud in the claims process, safeguarding the company's interests.
- Adherence to Policies and Procedures: Ensure that the team follows established policies, procedures, and compliance standards in claims processing.
- Report Analysis: Analyze claims data and reports to identify trends, areas for improvement, and opportunities to streamline processes.
- Stakeholder Communication: Maintain effective communication with policyholders, healthcare providers, and other stakeholders to address queries and concerns related to health insurance claims.
- Continuous Improvement: Drive initiatives for continuous process improvement in claims handling, leveraging technology and best practices to enhance efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Drove continuous improvement of project delivery process by providing strong leadership.
Benefits Operations Manager
WIPRO HR SERVICES INDIA PVT LTD
07.2022 - 04.2023
- Provide administrative and support services to the team aligned in health and welfare domain.
- Sort and distribute work among team-Fetching reports and distributing amongst team per capacity.
- Schedule weekly meeting with team members and share performance feedbacks which also includes training new hires.
- Direct contact person for US stakeholders.
- Taking care of client deliverables per policy and SLA.
- Perform manual processes, system editing, quality checks, determining error reason and providing resolution.
- First point of contact for different US carriers for health and life insurances.
- Also taking care of inactive population for their COBRA and 401k benefits.
- Handling Severance, EOI, Claims, payment and billing issues for both active inactive populations.
- Basis employees profile and life/work events providing support on their issues.
- Implementing new ways to get process going smooth along with configuration and files team as data is being transferred electronically and any issues to be corrected by implementing new ideas/ways to backend configuration.
- Evaluated the effectiveness of existing benefits policies by soliciting feedback from employees and making recommendations for enhancements or changes as needed.
- Managed vendor relationships to ensure high-quality services and timely resolutions of any issues.
- Monitored legislative developments impacting benefits plans, proactively adjusting policies as needed to remain compliant while maintaining competitiveness in the market.
- Coordinated seamless transitions during mergers and acquisitions by aligning disparate benefit programs into a unified offering for all employees involved.
- Managed compliance efforts related to benefits regulations, minimizing risk exposure for the organization.
- Created detailed reports highlighting key performance indicators related to benefits operations, enabling senior management to make informed decisions based on accurate data.
- Assisted employees with complex benefits issues by providing expert guidance on plan provisions and regulatory requirements.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Recruiting Coordinator
PeopleScout
06.2016 - 06.2022
- Good working knowledge on tools like Taleo, PeopleSoft.
- Recruitment operations which includes Applicant Screening & Tracking.
- Assign Requisitions/TBNT (thank you but not thanks) letters for the team accordingly.
- Pulled daily reports like Ops requisitions detail report, due today requisitions & SLA reports etc.
- Interaction with Onshore Team & client to resolve enquiries and issues.
- Recruitment process includes working on screening the profile of applicants.
- Conduct qualified candidate’s interview with Hiring Manager.
- Subject Matter Expert (SME).
- Create/edit Standard Operating Procedure (SOP).
- Responsibility to train new hires.
- Mentoring new hires & helps team mates.
- Operated and maintained applicant tracking and candidate management systems.
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing time to hire.
- Coordinated with hiring managers to understand specific role requirements, leading to more targeted candidate searches.
- Improved candidate pool quality with targeted recruitment strategies.
- Monitored recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
- Implemented feedback mechanisms for interviewed candidates, improving recruitment process.
Education
Bachelor of Commerce - Accounting And Finance
University of Delhi
New Delhi, India05-2012
Skills
- Client relationships
- Inventory management
- Customer retention
- Performance monitoring
- Problem-solving
- Organized workflow management
- Strategy management
- Team Management
- Leadership Management
- Data Analysis
- Benefits administration
- Reporting and documenting
- Adaptability and flexibility
- Workload management
- Process improvement strategies
- Project management abilities
Software
MS Office
, 5, Advanced,AWD
, 5, Advanced,Mainframe
, 5, Advanced,Velocity
, 5, Advanced,Express Scripts
, 5, AdvancedCertification
CM - Certified Manager Certification
Personal Information
Total Work Experience
9 Years 2 Months
Hobbies & Interests
Sports & Fitness:
- Competitive cricket player (Club-Level tournaments) along with table tennis.
Adventure & Outdoor Activities:
- Experienced trekker (Completed Himalayan trails like Triund)
Foreign Languages:
- Completed JLPT NN4 certification in Japanese language.
Languages
English
Proficient
C2
Timeline
Assistant Manager
Genpact
04.2023 - Current
Benefits Operations Manager
WIPRO HR SERVICES INDIA PVT LTD
07.2022 - 04.2023
Recruiting Coordinator
PeopleScout
06.2016 - 06.2022
Bachelor of Commerce - Accounting And Finance
University of Delhi
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