Akash Sharma
Summary
Data-driven Operational Analyst proficient in SQL and data analysis, recognized for developing strategic solutions that streamline operations and boost efficiency. History of reducing redundancies and improving process effectiveness through innovative problem-solving techniques. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst (Founder's Team)
The Souled Store
07.2025 - Current
- Analyzed category performance across sales channels, including D2C and marketplaces.
- Tracked KPIs such as revenue, ASP, margin, and inventory turns.
- Conducted pricing and profitability analysis at SKU and category levels.
- Identified top-performing products and analyzed performance drivers.
- Developed dashboards and automated reports for inventory planning.
- Collaborated with marketing, SCM, and category teams to enhance business insights.
- Performed trend and seasonality analysis to refine demand forecasting models.
- Utilized customer behavior data to inform assortment planning strategies.
Ops Support Specialist
AMAZON
07.2022 - 07.2025
- Analyzed business processes, achieving 15% increase in operational efficiency.
- Managed daily workflows using Excel (VLOOKUP, Pivot Tables, Macros) and internal tools to track support tickets.
- Supported internal teams by analyzing large datasets to identify process gaps and improvement opportunities.
- Ensured 95% SLA compliance through proactive monitoring and resolution of escalated issues.
- Trained new team members on Excel best practices and internal tools to enhance productivity.
- Strengthened stakeholder trust by improving response times and operational effectiveness.
Customer Support Associate
AMAZON
08.2019 - 01.2022
Copy Editor
APTARA
02.2018 - 12.2018
Education
BCA -
Uttranchal University
01.2017
Skills
- Data analysis and business intelligence
- Data visualization and Power BI
- SQL and advanced Excel
- Analytical thinking and problem-solving
- Database normalization and administration
Certification
- Maven Analytics My SQL Database Administration, 144657289
- Maven Analytics My SQL Data Analysis, 147318801
- Introduction to Data Analysis in Google Cloud, 15564356
- Master's Program - Data Science by Simplilearn
Projects
- Automation FLASH: Automated notifications to 2,000+ sellers, improving product listing efficiency
- NRR Audit Initiative: Audited 100+ cases to ensure adherence to standards, leading to process optimizations.
- Sustainability Drive: Led cleanup projects, engaging 50 volunteers and removing waste from mountains
- Retail Sales Analysis: SQL, EDA, Business insights Maven Film rental store, SQL, relational DB concepts, aggregations, joins, BI logic & reporting
- Coffee orders, Excel: X-lookup, H-lookup, index/match, pivot tables, timeline, slicer
Timeline
Data Analyst (Founder's Team)
The Souled Store
07.2025 - Current
Ops Support Specialist
AMAZON
07.2022 - 07.2025
Customer Support Associate
AMAZON
08.2019 - 01.2022
Copy Editor
APTARA
02.2018 - 12.2018
BCA -
Uttranchal University
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