Akash Sharma

Current Role: Content Analyst (via Highspring at Google)
- Provided operational support for matured production workflows, acting as a bridge between
Google and external rater teams to ensure quality, alignment, and performance.
- Supported guideline updates, calibration sessions, and change management initiatives to maintain
and improve product quality.
- Handled ad-hoc and short-term experiments, including dataset creation using existing and new
guidelines (GLs).
- Created, updated, and maintained EWOQ templates to support evolving workflow requirements.
- Delivered qualitative and quantitative data analysis insights to support decision-making and
workflow optimization.
- Collaborated with data insights teams to automate routine tasks, store data efficiently, and build
dashboards for performance tracking.
- Supported incubation and pilot workflows, contributing to the creation and production support of
new and experimental projects.

• Serve as SME, providing expert guidance and mentoring to new moderators.
• Apply content moderation policies, identifying violations and threats.
• Consistently exceed performance metrics and support quality/training initiatives.
• Collaborate on wellness programs to maintain team productivity.

• Assisted passengers at arrivals/departures and handled queries efficiently.
• Managed counter reservations and cash transactions.
• Ensured compliance with safety protocols and customer satisfaction.

• Handled guest check-ins/outs and responded to inquiries.
• Maintained records, coordinated with hotel departments, and ensured guest satisfaction.

• Managed customer returns and cash drawers.
• Answered service desk calls and maintained daily cash logs.