Akash Sharma
Process Advisor
New Delhi
Summary
Dynamic Process Advisor with a proven track record at Barclays Global Service Centre, adept at enhancing customer satisfaction through empathetic support and effective payment solutions. Skilled in financial reporting and analysis, leveraging strong Excel capabilities to drive performance metrics and stakeholder management. A motivated team player committed to operational excellence.
Overview
3
3
years of professional experience
Work History
Process Advisor
Barclays Global Service Centre
06.2025 - Current
- Act as the first line of defense, ensuring all actions comply with regulatory requirements (should comply with UDAP and TCPA), company policies, and codes of conduct.
- Collaborated with customers to arrange payment plans for delinquent accounts, restoring financial health, and improving account recovery.
- Supported customers facing financial difficulties, providing empathetic assistance to enhance customer satisfaction.
- Tracked and reported performance metrics of advisors weekly, monthly, and quarterly for management analysis and decision-making.
Senior Associate
Tech Mahindra
10.2023 - 12.2025
Resolved billing queries, network issues, configuration errors, and wireless plan provisioning for business clients in the B2B module, ensuring customer satisfaction and operational efficiency.
Education
MBA - Finance
IGNOU
Delhi, India 04.2001 -
BBA - Accounting And Finance
Jamia Millia Islamia University
Delhi, India 04.2001 -
12th - Commerce
G.B. Pant Sr. Sec. School
New Delhi, India 04.2001 -
Skills
- Reporting & Analysis of financial statements including P&L, Balance Sheet and Cash Flows
- Understanding of Accounting Principles and ratio analysis
- Strong Excel skills including Pivot tables, VLOOKUP/XLOOKUP, deriving formulas, data validation and data presentation
- Understanding of Barclays Risk & Control including risk mitigation and internal controls
- Stakeholder management skills and executing their requirements
- Strong interpersonal communication
- Enthusiastic and self-motivated and a team player
Timeline
Process Advisor
Barclays Global Service Centre
06.2025 - Current
Senior Associate
Tech Mahindra
10.2023 - 12.2025
MBA - Finance
IGNOU
04.2001 -
BBA - Accounting And Finance
Jamia Millia Islamia University
04.2001 -
12th - Commerce
G.B. Pant Sr. Sec. School
04.2001 -