Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Akash Shekade

Akash Shekade

Mumbai

Summary

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Overview

4
4
years of professional experience

Work History

Department Manager

Croma
Mumbai
09.2023 - Current
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Performed opening and closing duties as part of management team and handled cash management.

Sales Specialist

Croma
Mumbai
09.2019 - 08.2023
  • Developed and implemented sales strategies to increase customer base.
  • Provided technical support to customers regarding product features and usage.
  • Monitored trends in the industry to stay informed about competitive landscape.
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.

Education

B.com - Marketing

Mumbai Univercity
05-2019

DIPLOMA IN BANKING AND FINANCE - DIPLOMA IN BANKING AND FINANCE

NIIT
MUMBAI
03-2019

Skills

  • Customer Service
  • Employee Scheduling
  • Database Management
  • Logistics Planning
  • Cost Planning
  • Staff Management
  • Retail Management
  • Relationship Building and Management

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Department Manager

Croma
09.2023 - Current

Sales Specialist

Croma
09.2019 - 08.2023

B.com - Marketing

Mumbai Univercity

DIPLOMA IN BANKING AND FINANCE - DIPLOMA IN BANKING AND FINANCE

NIIT

Similar Profiles

CREATE PROFILE
Akash Shekade