AKASH SHIVAJI AMBAD
Banker
Summary
Proactive manager with a proven track record of leadership, strategic planning, and problem-solving skills. Excels in assisting senior managers in achieving challenging targets by motivating and coordinating staff, as well as efficiently allocating resources. Methodical and well-organized approach allows for optimized coverage and effective meeting of operational demands.
Overview
7
7
years of professional experience
2042
2042
years of post-secondary education
3
3
Languages
Work History
Deputy Manager
Kotak Mahindra Bank
06.2024 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
Assistant manager
HDFC Bank Limited
12.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Relationship Manger
HDB Financial Services, HDFC Bank (Phone Banking)
09.2022 - 11.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Implemented CRM best practices, improving data accuracy and usability for client management.
Assistant collection manager
Bajaj finserve limited
01.2018 - 01.2020
- Loan collection department
- Conducted thorough customer account reviews, identifying potential problem areas and recommending corrective actions.
- Coordinated with sales teams to ensure accurate invoicing and prompt follow-up on overdue accounts.
- Partnered with cross-functional teams to identify opportunities for process improvement within the collections department.
- Enhanced staff performance through ongoing coaching, motivation, and constructive feedback sessions.
Education
BE - Computer science
MBES Education Society College of Engineering
Ambajogai ,Beed 43151712-2020
No Degree - HSC
Yogeshwari Mahavidyalay
Ambjogai, Beed ,43157 04.2001 - 01.2013
SSC
Yogeshwari Nutan Vidyalaya
Ambajogai ,Beed , 431517 04.2001 - 01.2011
Skills
Microsoft Excel Proficiency
Presentation Software Expertise
Tally
Experience with CRM Next
FLEXCUBE Application Knowledge
Data Visualization Expertise
Driving Performance Enhancements
Budgeting and Cost Reduction
Task delegation
Process Improvement
Process Optimization
Roles And Responsibilities
- Current account opening
- Saving account opening
- Personal loan
- Home loan
- Li/Gi
- CC/OD
Disclaimer
I hereby declare that all the statement made in the above application are true and correct to the best of my knowledge and belief.
Timeline
Deputy Manager
Kotak Mahindra Bank
06.2024 - Current
Assistant manager
HDFC Bank Limited
12.2023 - 05.2024
Relationship Manger
HDB Financial Services, HDFC Bank (Phone Banking)
09.2022 - 11.2023
Assistant collection manager
Bajaj finserve limited
01.2018 - 01.2020
No Degree - HSC
Yogeshwari Mahavidyalay
04.2001 - 01.2013
SSC
Yogeshwari Nutan Vidyalaya
04.2001 - 01.2011
BE - Computer science
MBES Education Society College of Engineering