Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Disclaimer
Timeline
Generic

AKASH SHIVAJI AMBAD

Banker

Summary

Proactive manager with a proven track record of leadership, strategic planning, and problem-solving skills. Excels in assisting senior managers in achieving challenging targets by motivating and coordinating staff, as well as efficiently allocating resources. Methodical and well-organized approach allows for optimized coverage and effective meeting of operational demands.

Overview

7
7
years of professional experience
2042
2042
years of post-secondary education
3
3
Languages

Work History

Deputy Manager

Kotak Mahindra Bank
06.2024 - Current
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Generated repeat business through exceptional customer service.
  • Established team priorities, maintained schedules and monitored performance.

Assistant manager

HDFC Bank Limited
12.2023 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Relationship Manger

HDB Financial Services, HDFC Bank (Phone Banking)
09.2022 - 11.2023
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Implemented CRM best practices, improving data accuracy and usability for client management.

Assistant collection manager

Bajaj finserve limited
01.2018 - 01.2020
  • Loan collection department
  • Conducted thorough customer account reviews, identifying potential problem areas and recommending corrective actions.
  • Coordinated with sales teams to ensure accurate invoicing and prompt follow-up on overdue accounts.
  • Partnered with cross-functional teams to identify opportunities for process improvement within the collections department.
  • Enhanced staff performance through ongoing coaching, motivation, and constructive feedback sessions.

Education

BE - Computer science

MBES Education Society College of Engineering
Ambajogai ,Beed 431517
12-2020

No Degree - HSC

Yogeshwari Mahavidyalay
Ambjogai, Beed ,43157
04.2001 - 01.2013

SSC

Yogeshwari Nutan Vidyalaya
Ambajogai ,Beed , 431517
04.2001 - 01.2011

Skills

Microsoft Excel Proficiency

Roles And Responsibilities

  • Current account opening
  • Saving account opening
  • Personal loan
  • Home loan
  • Li/Gi
  • CC/OD

Disclaimer

I hereby declare that all the statement made in the above application are true and correct to the best of my knowledge and belief.

Timeline

Deputy Manager

Kotak Mahindra Bank
06.2024 - Current

Assistant manager

HDFC Bank Limited
12.2023 - 05.2024

Relationship Manger

HDB Financial Services, HDFC Bank (Phone Banking)
09.2022 - 11.2023

Assistant collection manager

Bajaj finserve limited
01.2018 - 01.2020

No Degree - HSC

Yogeshwari Mahavidyalay
04.2001 - 01.2013

SSC

Yogeshwari Nutan Vidyalaya
04.2001 - 01.2011

BE - Computer science

MBES Education Society College of Engineering

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