Akash Shukla
Delhi
Summary
Seeking a position as a Technical Support Engineer in an organization, which demands excellent technical skills. Provides an opportunity to gain professional experience as well as helps enhance personal growth Aligned with the company's growth. Resourceful Cloud Engineer known for high productivity and efficient task completion. Specialize in cloud infrastructure management, automation scripting, and security best practices. Excel in problem-solving, teamwork, and communication, ensuring smooth deployment and operation of cloud solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Seiner IT Executive (Azure Security Engineer) )
StonexIndia PVT. Ltd.
Delhi
09.2023 - Current
- Now I am working with Stonex India PVT
- Ltd
- Senior IT executive.
- Azure cloud and Microsoft security (AZ-500 certified from Microsoft).
- Intune management.
- Microsoft Defender.
- Implemented best practices for security and reliability of cloud environments.
System Support L1, L2 Desktop and Cloud Engineer
Team Computers PVT. Ltd.
05.2022 - Current
- I worked with Team Computers PVT
- Ltd
- As System support L1, L2 Desktop and cloud Engineer from May 2022 to April 2023 (client CASE, New Holland India U.S based MNC)
System support and service desk
Surya Infotech PVT. Ltd.
02.2019 - 05.2022
- I worked with Surya Infotech PVT
- Ltd
- As a System support and service desk from Feb 2019 to 10 May 2022 (client Inspira Enterprises)
Technical administrator
odyssey computers Ltd.
01.2017 - 02.2019
- I worked with odyssey computers Ltd
- As Technical administrator from 24 Jan
- 2017 to 8feb 2019
Sn. System support, L2 Office 365 admin, and cloud support Engineer
Mind Square PVT. Ltd.
04.2023
- I worked with Mind Square PVT
- Ltd
- As a Sn
- System support, L2 Office 365 admin, and cloud support Engineer from April 2023 to (client Landis + GYR Switzerland-based MNC) GLOBAL ITSM L2 support
Education
Diploma - IT Hardware & Networking
Jetking Institute
Indira Nagar, U.P.01.2017
MCA -
SHUBHARATI University
Meerut, UPSkills
- Microsoft Defender Configuration Microsoft Azure Cloud Administrator
- Mobile Device Management and Mobile Application Management
- Intune management, Azure Administration
#Endpoint security protection
#M365 & O365 Administrator
#Hybrid cloud & #SCCM Server
sophos - Configuration & Troubleshooting of Server for DNS, proxy server, VPN, and firewall-related issues
- Backup of system, creating system restore points in Server Storage and other PC's
- Knowledge of Remote Desktop, Server hyper virtualization, Active directory & DHCP
- Rejoining systems into domain and workgroup and troubleshooting related issues
- Knowledge of networking, switch, and router
- Handle international & domestic client calls of IT-related issues from objects, and user groups & Authenticate networking peripheral devices
- Worked on symphony ticketing tool Monitoring and maintaining the size of tickets (Incidents/Service Requests)
- Installing, configuring, windows operating system (eg, win 7, win 8, and win 10 & Server)
- Maintaining asset information in MS Excel sheets and reporting to management
- Installed and configured various applications Software like MS Office 2010, 2013, MS outlook for Mails access, office 365, and, Internet Explore using Remote desktop tools (TeamViewer, Any desk)
Role & Responsibilities in PVT. Ltd.: Landis + GYR Switzerland-based)
- Handling Escalations from Customers as well as Land Gyr Sending process updates to engineers and sharing technical updates with field Engineers and managing the global infrastructure of the network
- As an Executive Field Operations Handling Troubleshooting for Hardware, Software Server & Networking Related Issue at Customers in Corporate for Users of Laptops, Desktops, and Workstations. Office 365, azure, cloud teams' channel, Intune MDM admin
- Inbound and outbound of DL and DDL, MS authenticator Ivanti VPN, plus secure, I pad, Mac OS installation, and application teach support.
- Giving solutions to end user-related Networking & Server by following ITIL ticketing tool process Service now via Troubleshooting of desktop/laptop / Mac support-related problems for International and domestic clients (OS/Hardware/Software/Server & Networking) by chat, calls & e-mails.
Certification
- Azure security (AZ-500)
- community of national cyber security
- Microsoft O365 Security on cloud
Languages
Hindi & English
Timeline
Seiner IT Executive (Azure Security Engineer) )
StonexIndia PVT. Ltd.
09.2023 - Current
Sn. System support, L2 Office 365 admin, and cloud support Engineer
Mind Square PVT. Ltd.
04.2023
System Support L1, L2 Desktop and Cloud Engineer
Team Computers PVT. Ltd.
05.2022 - Current
System support and service desk
Surya Infotech PVT. Ltd.
02.2019 - 05.2022
Technical administrator
odyssey computers Ltd.
01.2017 - 02.2019
Diploma - IT Hardware & Networking
Jetking Institute
MCA -
SHUBHARATI University
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