Akash Singh
Raebareli
Summary
Dynamic and results-oriented Customer Support Associate with a robust background in post-operations, customer support, workflow management, renewals, and referrals. Aiming to leverage 4+ years of experience to drive operational efficiency and elevate customer satisfaction in a dynamic organizational setting, while also contributing expertise in administrative tasks and content creation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Support Team + Operations + Tech Check Guide
JetLearn
New Delhi
02.2023 - 03.2024
- Provided operational leadership, guiding teams to achieve strategic objectives
- Optimized processes to streamline operations and enhance efficiency
- Maintained high standards of quality, ensuring an exceptional customer experience
- Enhanced customer satisfaction through continuous improvement initiatives
- Conducted data analysis and reporting, extracting actionable insights to inform decision-making
- Developed and mentored team members, fostering professional growth and performance
- Resolved technical issues and provided guidance on technical matters.
Customer Support Associate and Tech Leader
Campk 12
New Delhi
10.2021 - 01.2023
- Led and motivated a team, fostering a collaborative and high-performing work environment
- Spearheaded process improvement initiatives, enhancing efficiency and effectiveness
- Managed logistics and supply chain operations, optimizing processes for streamlined delivery
- Delivered exemplary customer support and service, exceeding expectations and building loyalty
- Ensured quality assurance and compliance with regulatory standards, maintaining high standards of service
- Successfully managed projects from initiation to completion, meeting deadlines and objectives
- Conducted thorough reporting and analysis, providing valuable insights for decision-making
- Identified opportunities for improvement and implemented solutions to drive operational excellence.
Customer Support Associate
IGT Solutions
Gurugram
01.2019 - 10.2021
- Responsively addressed customer inquiries, ensuring prompt resolution and satisfaction
- Provided comprehensive product information to customers, enhancing their understanding and satisfaction
- Expertly troubleshooted issues, resolving technical problems efficiently
- Managed order processing and returns, ensuring accuracy and efficiency
- Oversaw customer accounts, ensuring accuracy and providing personalized service
- Offered technical support, guiding customers through technical challenges with clarity
- Maintained proactive communication with customers, fostering positive relationships
- Effectively handled customer feedback, utilizing insights to drive continuous improvement
- Adhered rigorously to company policies and procedures, ensuring compliance and consistency.
Education
From 11th till 12th -
Lucknow Public School
Bachelor of Commerce -
CSJMU
Skills
- Customer Service Excellence
- Effective Communication
- Problem-Solving
- Team Leadership
- Organizational Skills
- Tech Savviness
- Adaptability
- Time Management
- Attention to Detail
- Customer Relationship Management
- Technical Proficiency
- Troubleshooting
- Operating Systems Expertise
- Documentation
- Special needs clients
- Handling payments
- Customer Engagement
- Answering client questions
Accomplishments
- Customer Satisfaction Award
- Quality Excellence Award
- Leadership Achievement Award
- Client Appreciation Award
- Best Support Award
Timeline
Customer Support Team + Operations + Tech Check Guide
JetLearn
02.2023 - 03.2024
Customer Support Associate and Tech Leader
Campk 12
10.2021 - 01.2023
Customer Support Associate
IGT Solutions
01.2019 - 10.2021
From 11th till 12th -
Lucknow Public School
Bachelor of Commerce -
CSJMU
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