DIPTI AGARWALA
New Delhi
Summary
With a robust background in organizing and managing training initiatives, I am highly motivated to excel and thrive in this environment. My strong proficiency in adult learning theories and instructional design enables me to quickly grasp and integrate new training technologies. Additionally, my exceptional communication and program coordination skills position me well to leverage and enhance these abilities within the desired role.
Overview
3
3
years of professional experience
Work History
Senior Training Coordinator-II
NIIT
02.2024 - Current
- Salesforce CRM: Skilled in report creation and customization.
- Senior Training Coordinator : Managed Learning Management Systems for client AIRBUS Learning Business Partner. Handled stakeholder calls, reported discrepancies, and provided solutions. Published training content through CSOD (Cornerstone OnDemand).
- Quality Member: Audited DRC cases, ensured accuracy, and quality.
- Attendance: Managed attendance sheets for learners and trainers, verified attendance for certificates.
- Coordinator: Shared Joining Instructions (JI) with trainers and learners.
- Host: Created breakout rooms, handled session queries, ensured smooth sessions.
- Catalogue : Tested session links, quizzes, and pass/fail parameters.
- Software Proficiency: CXP, Salesforce.CSOD.
- Session Management: Created, modified, planned, and canceled sessions, raised replacement requests, and made Go/No-Go decisions.
- Client Interaction: Worked with leadership clients.
Chat Support Executive
Task Us
07.2023 - Current
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
Customer Service Guest Specialist
Majorel India Pvt Ltd,
11.2021 - 07.2023
- Quickly learned new skills, boosting efficiency and productivity.
- Accurately completed daily tasks and maintained flexible work hours.
- Demonstrated respect, friendliness, and willingness to help.
- Adhered to standards, ensuring a safe work environment.
- Managed tight deadlines in fast-paced settings.
- Provided efficient customer service and resolved issues promptly.
Education
Bachelors of Business Administration -
ITS MOHAN NAGAR
Ghaziabad2018
Senior Secondary -
Pramethesh Barua College
Gauripur. Assam2015
Secondary -
Happy Convent School
Dhubri, Assam2013
Skills
- Flexible and Adaptable
- Self-Motivated
- PERSONAL ATTRIBUTES
- Quick learner
- Good analytical ability
- Proactive attitude
- Ability to plan & organize
- Interpersonal skills
- Can work under pressure
- Good communication skills
- Active Listening
- MS Office
- Decision-Making
Timeline
Senior Training Coordinator-II
NIIT
02.2024 - Current
Chat Support Executive
Task Us
07.2023 - Current
Customer Service Guest Specialist
Majorel India Pvt Ltd,
11.2021 - 07.2023
Bachelors of Business Administration -
ITS MOHAN NAGAR
Senior Secondary -
Pramethesh Barua College
Secondary -
Happy Convent School
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