Akash Singh
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
3
3
years of professional experience
Work History
Food and Beverage Supervisor
Eros Hotel
10.2024 - Current
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Collaborated with server trainees to promptly resolve potential customer concerns.
Butler
Hyatt Regency,New Delhi
10.2023 - 10.2024
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Steward
The Leela Palace,Hotels and Resorts
11.2021 - 04.2023
- Resolved guest complaints to maintain complete customer satisfaction.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Filled and served various beverages for customers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Bachelor of Science -
Institute of Hotel Management
Gwalior,Madhya Pradesh11-2019
Class 12 -
Delhi Public School
RK Puram,New Delhi05-2015
Class 10 -
Delhi Public School
RK Puram,New Delhi05-2013
Skills
- Employee training
- Food safety
- Menu planning
- Customer service
- Standard operating procedures
- Time management
- Inventory management
- Opening and closing procedures
- Problem solving
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Italian
Beginner
A1
Timeline
Food and Beverage Supervisor
Eros Hotel
10.2024 - Current
Butler
Hyatt Regency,New Delhi
10.2023 - 10.2024
Steward
The Leela Palace,Hotels and Resorts
11.2021 - 04.2023
Bachelor of Science -
Institute of Hotel Management
Class 12 -
Delhi Public School
Class 10 -
Delhi Public School
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