Akash Singh

At Adecco India, I played a pivotal role in enhancing the efficiency, reliability, and customer satisfaction of key technical and operational processes. My contributions focused on infrastructure stability, application support, and deployment optimization. Key achievements include:

• Fenergo Customization: Improved customer and product onboarding processes through enhanced Fenergo customization, reducing onboarding time by 25%.
• Software Deployment: Orchestrated seamless deployments across non-production and production environments, achieving a 40% reduction in errors and 30% increase in deployment speed.
• Technology Compliance: Ensured adherence to end-of-life technology remediation plans, contributing to 99.9% uptime and increased operational resilience.
• Operational Monitoring: Identified system health trends and led go-to-green plans, resulting in a 20% reduction in system downtime.
• Alert Optimization: Reduced alert fatigue by 15% through streamlining monitoring tools and minimizing alert noise.
• Cross-Team Collaboration: Collaborated with internal teams and 3rd-party vendors to resolve complex issues, achieving a 95% first-call resolution rate.
• Production Support: Delivered L2 support via email, service requests, and incidents, maintaining a 90% response rate within 2 hours and a 98% issue resolution rate.
• AWS CloudWatch Management: Monitored logs on AWS CloudWatch (Fen-X) with 99.5% accuracy, enhancing troubleshooting capabilities.
• Patching and Infrastructure Monitoring: Managed patching across the infrastructure with 100% uptime during operations.
• Customer Satisfaction: Maintained a 100% customer satisfaction rate by ensuring timely resolution and follow-ups.
• Issue Tracking & Troubleshooting: Logged and diagnosed technical issues with 99.9% accuracy, maintaining a 95% first-call resolution rate.
• Escalation Management: Led escalations for critical technical issues with a 100% success rate in resolution.

• Company Overview: Credit Suisse Bank
• Improved Fenergo customization for Credit Suisse, resulting in 30% reduction in errors and 25% increase in efficiency
• Deployed packages to SIT and UAT environments, ensuring seamless testing and quality assurance
• Troubleshot integration and environmental issues using JIRA dashboards, resolving 90% of issues within 2 hours
• Automated deployment process using Jenkins and DevOps tools, reducing deployment time by 50% and increasing reliability
• Monitored infrastructure using ITRS GENEOS and applied patches, reducing downtime by 40% and improving system stability
• Integrated new software with existing systems, enhancing overall system functionality and user experience
• Developed innovative solutions to complex problems, resulting in 20% increase in productivity and 15% reduction in costs
• Improved code functionality and performance, resulting in 25% increase in user satisfaction and 20% reduction in errors
• Investigated and resolved user-reported issues, ensuring 95% first-call resolution and 80% customer satisfaction
• Created and maintained documentation for new and existing systems, improving knowledge sharing and reducing onboarding time by 30%
• Credit Suisse Bank