AKASH SINGH
Fenergo Developer
Ahmedabad
Summary
IT professional with 4+ years of experience in technical support, system optimization, and service improvement. Specialized in Fenergo CLM implementation, AWS cloud monitoring, and environment management with proven track record of reducing onboarding time by 25% and deployment errors by 40%. Highly skilled in troubleshooting, technical issue resolution, and cross-team collaboration with outstanding customer satisfaction ratings.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Fenergo Developer (US Bank)
Amiseq India Private Limited
Pune
07.2025 - Current
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Customer Management & Servicing (Technology - Corporate & Investment Banking)
First Abu Dhabi Bank (Adecco India)
Bengaluru
10.2022 - 07.2025
- Improved Fenergo customization for customer and product onboarding processes, resulting in a 25% reduction in onboarding time.
- Orchestrated seamless deployment of software packages to non-production and production environments, resulting in a 40% reduction in deployment errors and ensuring alignment with specifications, with a 30% increase in deployment speed.
- Ensured compliance with end-of-life technologies remediation plans, driving environment stability and operational resilience, with a 99.9% uptime rate.
- Identified and monitored operational trends, leading the implementation of go-to-green plans for system health improvement, resulting in a 20% reduction in system downtime.
- Reduced alert noise and optimized monitoring tools to improve efficiency across the application portfolio, resulting in a 15% reduction in alert fatigue.
- Fostered collaboration with internal and external teams, including 3rd-party vendors, to resolve complex issues and maintain SLA adherence, with a 95% first-call resolution rate.
- Managed logs on AWS CloudWatch (Fen-X), with a 99.5% accuracy rate in log analysis and troubleshooting.
- Performed patching and monitoring of the entire infrastructure, with a 100% uptime rate during patching operations.
Senior Associate Full Stack Developer
Genpact India Pvt. Limited (Credit Suisse Bank)
Noida
04.2021 - 08.2022
- Improved Fenergo customization for Credit Suisse, resulting in 30% reduction in errors and 25% increase in efficiency.
- Deployed packages to SIT and UAT environments, ensuring seamless testing and quality assurance.
- Troubleshot integration and environmental issues using JIRA dashboards, resolving 90% of issues within 2 hours.
- Automated deployment process using Jenkins and DevOps tools, reducing deployment time by 50% and increasing reliability.
- Monitored infrastructure using ITRS GENEOS and applied patches, reducing downtime by 40% and improving system stability.
- Integrated new software with existing systems, enhancing overall system functionality and user experience.
- Investigated and resolved user-reported issues, ensuring 95% first-call resolution and 80% customer satisfaction.
Education
PG-DAC -
Center For Development of Advanced Computing
Noida02.2021
BE - Computer Science
Gujarat Technological University
Ahmedabad05.2019
Skills
Platforms & Software: Fenergo CLM, FenE, FenX, JIRA, Jenkins, DevOps tools
Cloud Technologies: AWS CloudWatch, AWS infrastructure monitoring
Processes: Software deployment, patch management, infrastructure monitoring, log analysis
Core Competencies: Technical troubleshooting, system optimization, customer support, SLA management
AI Tools & Automation: ChatGPT, Prompt Engineering, Generative AI tools (OpenAI, Copilot, Genspark)
Productivity & Automation: ChatGPT for documentation, workflow automation, and knowledge retrieval
Certification
AWS Certified Cloud Practitioner
Websites
ADDITIONAL SKILLS
- Strong leadership abilities with experience managing distributed teams of up to 10 members, achieving 25% increase in productivity.
- Advanced problem-solving skills, resolving 80% of technical issues independently.
- Excellent customer relationship management, resulting in a 25% increase in customer retention rate.
- Proven ability to manage multiple projects simultaneously, with a 20% increase in project completion rate.
Timeline
Fenergo Developer (US Bank)
Amiseq India Private Limited
07.2025 - Current
Customer Management & Servicing (Technology - Corporate & Investment Banking)
First Abu Dhabi Bank (Adecco India)
10.2022 - 07.2025
Senior Associate Full Stack Developer
Genpact India Pvt. Limited (Credit Suisse Bank)
04.2021 - 08.2022
PG-DAC -
Center For Development of Advanced Computing
BE - Computer Science
Gujarat Technological University