Akash Singh
Delhi
Summary
Dedicated and personable customer service professional with over [1 years] of experience in providing exceptional service and support. Adept at resolving issues quickly and effectively while maintaining a positive attitude. Seeking to leverage expertise in a dynamic customer service role at iccs.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
iccs
newdelhi, delhi
- Delivered high-quality customer service to over [X] clients daily, ensuring satisfaction and retention.
- Resolved customer complaints and inquiries via phone, email, and live chat, achieving a [X]% satisfaction rating.
- Collaborated with cross-functional teams to improve customer service processes and reduce response times by [X]%.
Admin
Faridabad, India
03.2025 - Current
- Coordinated administrative processes to enhance operational efficiency and streamline workflows.
- Managed scheduling and calendar activities for senior management, ensuring optimal time utilization.
- Assisted in preparing reports and presentations, maintaining accuracy and attention to detail.
- Developed and implemented filing systems to improve document retrieval and organization.
- Monitored office supplies inventory, optimizing purchasing processes to reduce costs.
- Maintained personnel records and updated internal databases to support document management.
Sales Associate
Previous Company Name
City, State
08.2020 - 06.2023
- Assisted customers in product selection, demonstrating excellent product knowledge to drive sales.
- Trained new staff on customer service protocols and store procedures, improving team performance.
- Managed transactions accurately and efficiently, maintaining a balanced cash drawer.
Education
Bachelor - cse
maharishi Dayanand university
ballabhgarh, haryana06.2023
Skills
- Excellent verbal and written communication
- Strong problem-solving abilities
- Proficient in CRM software (eg, Salesforce, Zendesk)
- Capable of managing difficult situations with grace
- Strong organizational skills and attention to detail
- Team collaboration and interpersonal skills
References
Available upon request.
Certification
- Customer Service Certification, [Issuing Organization], [Year]
- [Any Additional Relevant Certification], [Issuing Organization], [Year]
Languages
English
Intermediate (B1)
Timeline
Admin
03.2025 - Current
Sales Associate
Previous Company Name
08.2020 - 06.2023
Customer Service Representative
iccs
Bachelor - cse
maharishi Dayanand university