AKASH SINGH
New Delhi
Summary
Dynamic Account Manager with a proven track record at Nucleus Software, excelling in key account management and strategic selling. Expert in cultivating CXO-level relationships and driving revenue growth through tailored solutions. Passionate about client retention and delivering exceptional customer service, leveraging strong analytical skills to enhance business transformation initiatives.
Overview
11
11
years of professional experience
Work History
Account Manager
Biz2x Platform Pvt. Ltd.
Noida
08.2025 - 11.2025
- Managed client accounts to ensure satisfaction and retention.
- Developed and maintained strong client relationships through regular communication.
- Coordinated project timelines and deliverables with cross-functional teams.
- Analyzed client feedback to identify areas for service improvement.
Key Account Manager
Nucleus Software
Noida
05.2023 - 07.2025
- Responsible for managing key BFSI strategic accounts and supporting loan and lease business transformation initiatives across the Middle East region.
- Strategic Account Ownership & Planning: Developed and executed comprehensive account strategies to maximize revenue and enhance client satisfaction within key BFSI accounts.
- CXO-Level Relationship Management: Expertly mapped and cultivated strong relationships with CXO and senior leadership profiles to support business transformation initiatives and align with customer goals. Delivered personalized communication and solutions tailored to specific business needs.
- Consultative Solution Development: Provided expert consultation on solutions best suited to customer-driven growth projects and problem-solving initiatives, ensuring the delivery of impactful, client-centric strategies.
- Value Workshops & Tailored Solutions: Led value workshops to understand customer jobs, pains, and gains, resulting in the design of enhanced, tailored solutions that addressed specific business challenges and opportunities.
- Collaborative Stakeholder Engagement: Partnered with internal stakeholders across departments to resolve client issues, and ensure the seamless and timely delivery of services and solutions.
- Revenue Growth through Cross-Selling and Upselling: Successfully implemented targeted cross-selling and upselling strategies, driving additional revenue streams, and ensuring alignment with customer goals.
- Expertise in Bid Management and Business Transformation: Led the complete bid management process from RFP to contractual closure. Spearheaded business transformation initiatives by identifying platform upgrade opportunities, and designing solutions that converted existing customers into new business prospects.
- Marketing Collaboration & Competitor Analysis for Account Penetration: Worked in close coordination with the marketing team to design targeted campaigns that deepened account penetration, aligning efforts with business unit objectives to drive sustained growth, and conducted a detailed analysis of competitors.
Senior Analyst
KPMG India
02.2022 - 02.2023
- Developed and executed strategies to deliver SaaS solutions to SMBs and enterprises, addressing customer needs through tailored business opportunities.
- Managed and expanded key accounts, ensuring alignment with client goals and delivering high-value solutions to support long-term growth and retention.
- Cultivated long-lasting client relationships by providing accurate price quotes and customer-centric solutions aligned with business objectives.
- Delivered actionable insights and analytics to assist clients in improving sales performance and making informed decisions.
- Worked closely with internal teams and stakeholders to secure high-value accounts through consultative sales and targeted growth strategies.
Manager - Sales & Client Relations
INFO EDGE (Big Shyft)
Noida
07.2020 - 02.2022
- Leading new business development by evaluating the corporate entities, and also growing business from the existing clients to generate recurring business.
- Responsible for developing long-term relationships with new and existing clients, and handling all the queries.
- Generating qualified leads, pitching sales to B2B clients, along with closing the agreements, and client servicing.
- Maintaining a complete sales report and following up with the clients for timely payments.
- Handle client escalations from the initial stage to the final stage of the sales system.
- Experience in SaaS sales prospects and CRM tools like ZOHO.
Account Manager
INFO EDGE (Big Shyft)
04.2020 - 07.2020
Associate Assistant Manager - Client Relations
INFO EDGE (Naukri.com)
04.2018 - 04.2019
Customer Care Executive
EXL Services
Noida
05.2017 - 04.2018
Project Coordinator
Radius Architects and Interiors
Delhi
08.2014 - 04.2017
Education
PGP - Data Science & Business Analytics
Great Lakes Institute of Management
10.2022
Bachelors of Technology - CIVIL
N.I.E.T.
Greater Noida, UP03.2014
Higher Secondary Certificate -
National Victor Public School
03.2010
Secondary School Certificate -
Colonel Brown Cambridge School
Dehradun03.2010
Skills
- Key account management
- Customer engagement (CXO level)
- Strategic selling and digital transformation
- Market research
- Client acquisition and client retention
- Process innovation and deployment
- Project coordination
- P&L management and cross-functional collaboration
- Customer service excellence
- Team handling
Personal Information
- Date of birth: 02/08/93
- Marital Status: Married
Timeline
Account Manager
Biz2x Platform Pvt. Ltd.
08.2025 - 11.2025
Key Account Manager
Nucleus Software
05.2023 - 07.2025
Senior Analyst
KPMG India
02.2022 - 02.2023
Manager - Sales & Client Relations
INFO EDGE (Big Shyft)
07.2020 - 02.2022
Account Manager
INFO EDGE (Big Shyft)
04.2020 - 07.2020
Associate Assistant Manager - Client Relations
INFO EDGE (Naukri.com)
04.2018 - 04.2019
Customer Care Executive
EXL Services
05.2017 - 04.2018
Project Coordinator
Radius Architects and Interiors
08.2014 - 04.2017
PGP - Data Science & Business Analytics
Great Lakes Institute of Management
Bachelors of Technology - CIVIL
N.I.E.T.
Higher Secondary Certificate -
National Victor Public School
Secondary School Certificate -
Colonel Brown Cambridge School