Akash Singh Tomar
JALANDHAR
Summary
Dynamic Network Engineer with proven expertise at Ericsson India Pvt Ltd., specializing in Cisco ASA configuration and network troubleshooting. Adept at enhancing team efficiency through technical support and training, while ensuring robust security management. Recognized for reducing downtime and elevating user satisfaction through effective problem-solving and customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Engineer (L3)
Ericsson India Pvt Ltd.
Noida
01.2022 - 03.2024
- Tech support for both hardware and software.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Met with departmental managers to discuss project status and determine action plans.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
- Monitored network performance and troubleshooted any issues that arose.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Technical Support Executive
eClerx Pvt Ltd.
Chandigarh
01.2022 - 12.2022
- Company Overview: Tech Support.
- Provided technical assistance to resolve customer issues.
- Provided training sessions to end users on how to use new technology tools effectively.
- Provided tier two technical support for escalated tickets from customer service team.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Provided prompt and courteous service to customers via phone, email, and chat.
Education
B.Tech - ECE
DAVIET
Jalandhar, Punjab03-2022
High School - Science (Non-Medical)
BSF Sr Sec School
Jalandhar, Punjab08.2018
Intermediate - Science
BSF Sr Sec School
Jalandhar, Punjab08.2016
Skills
- Networking
- Python
- Microsoft dynamics 365
- Expertise in MS Office
- Network troubleshooting
- Cisco ASA configuration
- Technical support
- Security management
- Network performance monitoring
- Customer service
- Software configuration
- System troubleshooting
- Network configuration
- Hardware configuration
- Remote support
Certification
- Microsoft Certification in Networking, 04/2020 - 06/2020
- Microsoft Certification in Python, 06/2021 - 06/2021
Accomplishments
- Regional Level showcased projects
- Regional Level Artist
- State Level Basketball Player
Projects
Network Enterprises, 01/2022 - 01/2022
Network enterprises refer to businesses or organizations that operate within a networked environment, leveraging digital technologies to connect, communicate, and collaborate with internal and external stakeholders These enterprises utilize a combination of technological infrastructure, processes, and practices to facilitate business operations across a decentralized, interconnected ecosystem.
RFID Project, 01/2022 - 01/2022
RFID (Radio Frequency Identification) is a technology that uses radio waves to automatically identify and track objects, animals, or people. It involves two main components:
RFID tags: These are small devices attached to objects, containing a microchip and an antenna. The chip stores data, while the antenna allows the tag to communicate with the RFID reader.
RFID reader: This device sends out radio waves to communicate with RFID tags. It then receives the data from the tags and sends it to a computer or system for processing.RFID is widely used in inventory management, asset tracking, contactless payments, access control, and supply chain management due to its ability to quickly and efficiently track and manage items without direct line-of-sight.
Hobbies and Interests
- Reading Novels
- Listening Music
Languages
- C++
- Python
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Advanced (C1)
C1
Timeline
Network Engineer (L3)
Ericsson India Pvt Ltd.
01.2022 - 03.2024
Technical Support Executive
eClerx Pvt Ltd.
01.2022 - 12.2022
B.Tech - ECE
DAVIET
High School - Science (Non-Medical)
BSF Sr Sec School
Intermediate - Science
BSF Sr Sec School
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