Movies, Music, Sports, Nature Lover
Akash Somkuwar
Electronics & Telecommunication Engineer
Nagpur
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Assistant Manager
ECIL Rapiscan Limited
Nagpur
04.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Senior Field Service Engineer
ECIL Rapiscan LTD
Nagpur
04.2017 - 03.2022
- Installation, Testing, Commissioning of X-Ray Baggage Inspection System (XBIS Scanner)
- Installation, Testing, Commissioning of DFMD.(Door Frame Metal Detector)
- Installation, Testing, Commissioning of ETD.(Explosive Threat Detector)
- Prepare all SAT (Site Acceptance Tests) Documents
- Gives required Operator, Technical & Non-Technical training to the customer
- 24*7 Support to the customers for any Operations related issues
- Maintenance of Machines
- Provide Customer’s Service within 2 to 4 hours
- Company’s Representative and Branch In charge for Nagpur, Gondia, Badnera, Murtazapur, Akola & MP Region
- Handling a team of engineers successfully.
- Order Confirmation and Invoice Uploading on Ariba Portal (SAP)
- Managing the Nagpur branch and team with the support of Head Office.
Field Service Engineer
ECIL Rapiscan Limited
Nagpur
04.2014 - 04.2017
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed process improvements to increase reliability and equipment performance.
- Installation, Testing, Commissioning of X-Ray Baggage Inspection System (XBIS Scanner).
- Installation, Testing, Commissioning of DFMD.(Door Frame Metal Detector)
- Gives required Operator, Technical & Non-Technical training to the customer.
- 24*7 Support to the customers for any Operations related issues.
- Maintenance of Machines.
- Provide Customer’s Service within 2 to 4 hours.
- Company’s Representative and Branch In charge for Nagpur, Gondia, Badnera, Murtazapur, Akola & MP Region.
Engineer
Neco Defence System Limited
Nagpur
03.2012 - 04.2014
- Studied corrections from senior engineers to learn and grow professionally.
- Adhered to timelines to meet quality assurance targets.
- Shadowed designers and engineers to learn ways to implement methodologies.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Assisted with coordination of new equipment installation and implementation.
- Troubleshot malfunctioning equipment to resolve issues and prevent project stoppage.
- Collaborated with senior engineers on projects and offered insight.
- Participated in site visits, helping to survey ongoing and planned installations and retrofits.
- Installation and Testing of CCTV Cameras
- Installation and integrate Biometric system with various security systems
- Technical Support to the Security Gadgets such as Tanker Solution, UVIS, Bollard, Boom Barriers, Access Control, Perimeter Security, V-Alert Systems, HHMD, etc.
- To provide solution to the customer as per their requirements
- Demonstrate security systems & gadgets to clients
- Handling sale and purchase of materials for projects
- Handling team of technicians
Intern & OB Jock
94.3 MY FM
Nagpur
04.2012 - 07.2012
- Content Production and research for the afternoon shows ‘16 Always & DIL CAHTA HAI’ Editing show contents and celeb interviews
- Outdoor Broadcasting jockey (OB’s) for the show “16 Always & DIL CAHTA HAI” and VOX pops everyday for “16 Always & DIL CAHTA HAI”
- Voice over for advertisement spots & Interviewing celebrities.
Education
Polytechnic Diploma - Diploma in Electronics And Tele Communication
Kamptee Ploytechnic Kamptee
Nagpur 10.2006 - 07.2010
Skills
Customer service management
undefinedAccomplishments
- Diligent effort in executing AIR-India Project of XBIS.
- Completed AAI (Airport Authority of India) DFMD installations all alone.
- Complete support provided to the customer in the Lockdown period of COVID-19.
- Managing the Nagpur branch and team with the support of Head Office.
- Contributed in organizing Tiger Bachao Andolan & Cyclothon grand events which were highly successful
- Interviewed Sharman Joshi, Rajkumar Hirani, Rajesh Mapuskar and many more eminent personalities.
Additional Information
Growing To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization/MNC with devotion and hard work.
Certification
Advance Diploma in Computer Application-II
Interests
Timeline
Assistant Manager
ECIL Rapiscan Limited
04.2022 - Current
Senior Field Service Engineer
ECIL Rapiscan LTD
04.2017 - 03.2022
Field Service Engineer
ECIL Rapiscan Limited
04.2014 - 04.2017
Intern & OB Jock
94.3 MY FM
04.2012 - 07.2012
Engineer
Neco Defence System Limited
03.2012 - 04.2014
Polytechnic Diploma - Diploma in Electronics And Tele Communication
Kamptee Ploytechnic Kamptee
10.2006 - 07.2010
Advance Diploma in Computer Application-II
07-2005
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