Akash Srivastava

Handling escalated complaint and regulatory complaint of the customer on call or email.

Training the team on how to handle escalated ticket being unresolved by frontline time and working like a bridge between customer and our leadership team to resolve customer query.

• Provided detailed product knowledge to enhance customer experience.
• Collaborated with team members to address complex customer concerns.
• Handled high volumes of calls while maintaining service standards.
• Educated customers on company policies and procedures effectively.
• Documented interactions in the customer management system for reference.
• Trained new staff on customer service protocols and software tools.
• Resolved escalated customer complaints through effective communication and problem-solving.
• Collaborated with cross-functional teams to address complex issues and enhance service quality.
• Trained team members on best practices for handling escalated complaints and customer interactions.

• Provided exceptional customer support through phone and email communications.
• Resolved customer inquiries by utilizing company knowledge base and CRM systems.
• Collaborated with team members to improve service response times and customer satisfaction.
• Worked for us Party collection for b2b and b2c
• Communicated payment options and financial solutions to clients clearly.
• Managed customer accounts and resolved payment discrepancies effectively.
• Conducted follow-up calls to ensure timely payments from customers.
• Documented customer interactions in the collections software accurately.
• Collaborated with team members to streamline collections processes efficiently.
• Handled customer inquiries regarding account status and payment plans professionally.

• Managed customer inquiries through multiple channels, including calls and emails.
• Resolved technical issues by guiding customers through troubleshooting steps.
• Provided product information and support to enhance customer satisfaction.
• Upselling profile for us telecom sector.
• Developed targeted lead generation strategies for diverse marketing campaigns.
• Collaborated with sales teams to refine customer outreach techniques.
• Utilized CRM systems to manage and track lead interactions efficiently.
• Trained junior staff on effective lead qualification processes and tools.