Akash T
Chennai
Summary
Motivated professional with nearly 3 years of experience at NatWest Group in client-facing and analytical roles, now transitioning into Data Analytics. Demonstrated strength in problem-solving, data interpretation, and handling high-volume transactions. Recently upskilled in tools such as Excel, SQL, Tableau, Python, and R, with certifications in Data Analytics and a strong foundation in business strategy. Eager to apply analytical skills and business insights to support data-driven decision-making in a dynamic organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst
NatWest group
Chennai
10.2022 - Current
- Handled over 60+ customer interactions daily, resolving issues related to accounts, transactions, and disputes.
- Led the resolution of escalated client concerns through deep-rooted issue analysis.
- Advised clients by analyzing financial needs and suggesting personalized banking solutions.
- Managed complex account transactions, ensuring high accuracy and customer satisfaction.
- Built strong client relationships, contributing to increased retention and loyalty.
Education
MBA - Business Analytics
SRM University
Chennai03-2027
Bachelor of Science - Computer Applications Development
Apollo Arts And Science Collage
Chennai06-2022
Skills
- Data visualization
- SQL databases
- Tableau software
- Python programming
- Microsoft power BI
- R and R Studio
- Microsoft tools
Languages
Tamil
First Language
English
Proficient (C2)
C2
Certification
- C++ certification – Bharathidasan University
- Programme in Data Analytics for Business Strategy – Indian Institute of Technology, Kozhikode
- SQL certification – Udemy
Timeline
Analyst
NatWest group
10.2022 - Current
MBA - Business Analytics
SRM University
Bachelor of Science - Computer Applications Development
Apollo Arts And Science Collage
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