Akash Thakur
Web Application Security
Jalandhar,PB
Summary
•5.5+ years of experience in IT Infrastructure Services across clients of Healthcare, Internal IT, Mining and Oil & Gas domains.
- 2 years of experience with DAST and Web Application Security.
- Providing floor support to the agents on regular Service Desk task.
- Monitoring the performance of aligned agents on KPIs (FCR, CSAT, AHT, Quality) on weekly, bi-weekly and monthly basis
- Regular review and update of the Service Desk Knowledge Base.
Overview
3
3
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Security Analyst
Accenture Solutions Private Limited
Bangalore, Karnataka
02.2019 - Current
- Working knowledge of the OWASP Top 10.
- Planning and managing the delivery of Application Security tests (both automatic and manual) DAST and SAST, and source code reviews on high risk web applications.
- Capable of identifying flaws like Injection, XSS, SQL injection, CSRF.
- Ability to communicate effectively with business representatives in explaining impacts and strategies.
- Ability to work independently or as a member of a team under supervision.
Software Application Support Associate
Accenture Solutions Private Limited
Bangalore, Karnataka
07.2017 - 02.2019
- Working knowledge on adding computer account in Active Directory, joining computer to domain and fixing issues like trust relationships.
- Knowledge on Active Directory and Exchange.
- Resolving issues related to Active Directory membership, Distribution Lists, Secondary mailbox, VPN access.
- Helping end users to raise access request via multiple access request portals.
- Support knowledge on Cisco Webex, Lync Meeting, VM workstations, Airwatch configuration.
- Troubleshooting OS, VPN, LAN/WAN, software related issues.
- Resolving issues related to SCCM on laptops and desktops.
- Hands-on knowledge on replacing Desktop and Laptop parts.
- Escalate complex problems to appropriate application support specialists L2 teams.
- Working knowledge of remedy ticketing tools.
Support Specialist
Cerner Healthcare Solutions Pvt Ltd
Bangalore, Karnataka
10.2016 - 03.2017
- Experience in providing IT support to internal Cerner Healthcare employees.
- Resolving end user’s issues within stipulated SLA and maintaining regular follow-ups.
- Experience in providing support via phone, chat, email and web queue.
- Troubleshooting OS, VPN, LAN/WAN, software related issues.
Technical Support Enginee
Magna Infotech (A Division Of Quess Corp Limited)- Hewlett Packard
Bangalore, Karnataka
04.2015 - 09.2016
- Worked as a technical support engineer for various HP Workstations, Laptops and Desktops product lines for client Philips.
- Troubleshooting OS, LAN/WAN, OS and various software related issues.
- Configuring Desktops, Workstations and Laptops.
- Responding to customers via email.
- Maintaining SLA and Support laid down by the management
Education
Bachelor's of Technology - Electronics And Communication
Punjab Technical University
Kharar 07.2010 - 08.2014
Skills
Web Application Testing
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
NSE 1 Network Security Associate
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Security Analyst
Accenture Solutions Private Limited
02.2019 - Current
Software Application Support Associate
Accenture Solutions Private Limited
07.2017 - 02.2019
Support Specialist
Cerner Healthcare Solutions Pvt Ltd
10.2016 - 03.2017
Technical Support Enginee
Magna Infotech (A Division Of Quess Corp Limited)- Hewlett Packard
04.2015 - 09.2016
Bachelor's of Technology - Electronics And Communication
Punjab Technical University
07.2010 - 08.2014
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