Akash Thakur
Web Application Security
Jalandhar,PB
Summary
•5.5+ years of experience in IT Infrastructure Services across clients of Healthcare, Internal IT, Mining and Oil & Gas domains.
- 2 years of experience with DAST and Web Application Security.
- Providing floor support to the agents on regular Service Desk task.
- Monitoring the performance of aligned agents on KPIs (FCR, CSAT, AHT, Quality) on weekly, bi-weekly and monthly basis
- Regular review and update of the Service Desk Knowledge Base.
Overview
3
3
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Security Analyst
Accenture Solutions Private Limited
Bangalore, Karnataka
02.2019 - Current
- Working knowledge of the OWASP Top 10.
- Planning and managing the delivery of Application Security tests (both automatic and manual) DAST and SAST, and source code reviews on high risk web applications.
- Capable of identifying flaws like Injection, XSS, SQL injection, CSRF.
- Ability to communicate effectively with business representatives in explaining impacts and strategies.
- Ability to work independently or as a member of a team under supervision.
Software Application Support Associate
Accenture Solutions Private Limited
Bangalore, Karnataka
07.2017 - 02.2019
- Working knowledge on adding computer account in Active Directory, joining computer to domain and fixing issues like trust relationships.
- Knowledge on Active Directory and Exchange.
- Resolving issues related to Active Directory membership, Distribution Lists, Secondary mailbox, VPN access.
- Helping end users to raise access request via multiple access request portals.
- Support knowledge on Cisco Webex, Lync Meeting, VM workstations, Airwatch configuration.
- Troubleshooting OS, VPN, LAN/WAN, software related issues.
- Resolving issues related to SCCM on laptops and desktops.
- Hands-on knowledge on replacing Desktop and Laptop parts.
- Escalate complex problems to appropriate application support specialists L2 teams.
- Working knowledge of remedy ticketing tools.
Support Specialist
Cerner Healthcare Solutions Pvt Ltd
Bangalore, Karnataka
10.2016 - 03.2017
- Experience in providing IT support to internal Cerner Healthcare employees.
- Resolving end user’s issues within stipulated SLA and maintaining regular follow-ups.
- Experience in providing support via phone, chat, email and web queue.
- Troubleshooting OS, VPN, LAN/WAN, software related issues.
Technical Support Enginee
Magna Infotech (A Division Of Quess Corp Limited)- Hewlett Packard
Bangalore, Karnataka
04.2015 - 09.2016
- Worked as a technical support engineer for various HP Workstations, Laptops and Desktops product lines for client Philips.
- Troubleshooting OS, LAN/WAN, OS and various software related issues.
- Configuring Desktops, Workstations and Laptops.
- Responding to customers via email.
- Maintaining SLA and Support laid down by the management
Education
Bachelor's of Technology - Electronics And Communication
Punjab Technical University
Kharar 07.2010 - 08.2014
Skills
Web Application Testing
SCCM
Microsoft Office
Burp Suite
Active Directory
HCL App Scan
Veracode
SNOW
Wireshark software
Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
NSE 1 Network Security Associate
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Security Analyst
Accenture Solutions Private Limited
02.2019 - Current
Software Application Support Associate
Accenture Solutions Private Limited
07.2017 - 02.2019
Support Specialist
Cerner Healthcare Solutions Pvt Ltd
10.2016 - 03.2017
Technical Support Enginee
Magna Infotech (A Division Of Quess Corp Limited)- Hewlett Packard
04.2015 - 09.2016
Bachelor's of Technology - Electronics And Communication
Punjab Technical University
07.2010 - 08.2014