Summary
Overview
Work History
Education
Skills
Playing Cricket, Watching Movies, Swimming
Languages
Timeline
Generic
Akash Thakur

Akash Thakur

Summary

I am a detail-oriented Product Setup Specialist skilled in cross-functional coordination and advanced computer applications, which has significantly enhanced product catalog accuracy and efficiency at Zappos. My expertise in extracting and managing product data, along with project management and vendor relations, ensures smooth operations and timely product updates.

With a proactive approach to customer support, I collaborate closely with brand representatives and internal teams, ensuring accurate product information and maintaining high-quality standards. My ability to prioritize tasks based on deadlines, such as starship and release dates, streamlines processes and ensures the timely launch of products. Additionally, I manage MIS reporting, task delegation, and daily reporting, ensuring clear communication and operational efficiency. Proficient in tools like Outlook, Jira, and Confluence, I excel in documentation, project tracking, and resolving queries, contributing to the overall success of the team

Overview

6
6
years of professional experience

Work History

Product Setup Specialist

Zappos
04.2021 - Current
  • As a member of the Product Setup Team at Zappos, I manage the process of preparing new products for the website.
  • My core responsibilities include extracting data from Purchase Orders, preparing and organizing style sheets, and coordinating with various brand representatives to obtain accurate product images and information.
  • By ensuring that product data is both comprehensive and accurate, I play a key role in helping Zappos maintain a high-quality, customer-friendly product catalog.
  • Additionally, I send finalized images and PIPC (Product Information and Price Confirmation) to the upload team, ensuring timely updates to the website.
  • I also make adjustments based on priority factors such as starship dates and upcoming release schedules, helping to meet critical deadlines.
  • To coordinate with clients and internal teams, I utilize Outlook for seamless communication and Jira for tracking tasks and updates.
  • I also maintain documentation and processes in Confluence pages, ensuring team alignment and project transparency.

Senior Process Associate

Suntec Web Services
02.2019 - 03.2021
  • I am responsible for managing the end-to-end process of capturing product data from various websites and uploading it to another platform, ensuring accuracy and efficiency throughout.
  • My role involves comprehensive product searching and matching to ensure consistency and correct categorization.
  • Additionally, I handle client communication, addressing their needs and queries to maintain smooth operations.
  • I regularly manage task distribution within my team, ensuring that workload is balanced and deadlines are met.
  • I also create and maintain daily work reports to track progress, which are crucial for Management Information System (MIS) reporting.
  • Beyond this, I handle team doubts and queries, offering guidance and solutions to keep the workflow on track.
  • A significant part of my role includes uploading products to the website, ensuring that all product information is accurately displayed.
  • My responsibilities contribute to the smooth functioning of the product setup process and ensure that the digital catalog is up-to-date and aligned with client expectations.

Education

Bachelor of Science - Physics

M.M.T.M Collage
Darbhanga, India
08-2019

Skills

  • Cross-functional coordination
  • Customer Support
  • Planning and scheduling
  • Hardware maintenance
  • Advance Knowledge of computer applications MS Office, MS Excel, Power Point, Google Sheets and docs
  • Project Management
  • Vendor Management
  • MS Outlook (Mailing)
  • Jira and Confluence Page

Playing Cricket, Watching Movies, Swimming

In my free time, I love to stay active and unwind. On weekends or holidays, I often find myself on the cricket field, enjoying the thrill of the game. Watching movies is another passion of mine; I find it exciting to explore different stories and genres. Whenever I get the opportunity, I also love to swim, as it's a great way for me to relax and stay fit.

Languages

Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Product Setup Specialist

Zappos
04.2021 - Current

Senior Process Associate

Suntec Web Services
02.2019 - 03.2021

Bachelor of Science - Physics

M.M.T.M Collage
Akash Thakur