Akash Tiwari
New Delhi
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Assistant
Indira Gandhi National Centre for the Arts
New Delhi
08.2022 - Current
- Greeted visitors, clients and guests in a professional manner.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Organized and maintained filing systems for documents and records.
- Archived confidential material using established procedures.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Gathered and sorted data for reports and files.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Encouraged and improved cross-department internal communication.
- Assisted with set up for social events and food deliveries.
- Maintained front desk to provide positive first impression.
Manager
Family Owned Business
New Delhi
06.2019 - 08.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Business Assosiate
Sami Sabinsa Corporation
New Delhi
09.2014 - 04.2019
- Developed and maintained customer relations by providing prompt, courteous service.
- Analyzed sales data to determine areas of improvement or growth opportunities.
- Generated new business leads through cold-calling activities.
- Maintained accurate records of customer interactions and transactions.
- Organized corporate events such as conferences, seminars and workshops.
- Assisted in developing marketing strategies and campaigns.
- Targeted potential and past clients to identify new business opportunities.
Intern
SPA Capital Services Pvt. Ltd.
New Delhi
05.2018 - 07.2018
- Maintained accurate records of all activities performed throughout internship period.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Determined consumer needs to provide products and services appealing to larger market.
Education
MBA - Marketing
Banarsidas Chandiwala Inst. of Prof. Studies
New Delhi, India 06-2019
Skills
- Office Equipment Troubleshooting
- Event Planning
- Meeting Coordination
- Meeting Support
- Office Administration
- File Management
- Project Coordination
- Support Services
- Relationship Building
- Time Management
- Data Confidentiality
- Verbal and written communication
- Fast Learner
- Excellent Communication
- Interpersonal Skills
- Adaptability and Flexibility
Timeline
Assistant
Indira Gandhi National Centre for the Arts
08.2022 - Current
Manager
Family Owned Business
06.2019 - 08.2022
Intern
SPA Capital Services Pvt. Ltd.
05.2018 - 07.2018
Business Assosiate
Sami Sabinsa Corporation
09.2014 - 04.2019
MBA - Marketing
Banarsidas Chandiwala Inst. of Prof. Studies
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