Akash Vaishnav
Community Operations
Gurugram
Summary
Organized and dependable human being, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Consistently saved costs while increasing profits believing in Less is More. Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
8
8
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Senior Community Manager
Spring House Coworking Private Limited
11.2023 - Current
- Facilitated strategy development and planned with cross-functional teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Developed new employees and on-going performance assessment of current employees.
- Built partnerships with community agencies and service providers to remove access gaps.
- Managed cluster expenditure by adhering to set budget.
- Defined clear targets and objectives and communicated to other team members.
Community Manager
Awfis Space Solutions Private Limited
04.2022 - 11.2023
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Operational Team Member for new projects working closely for SOPs, vendor plus logistics plans and concept details.
- Investigated and resolved customer complaints to foster satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Community Manager
Awfis Space Solutions Private Limited
07.2021 - 03.2022
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Developed presentations for public events and community groups.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Managed community within established cost constraints.
- Active member in re-starting work space after COVID 19 Unlock according to WHO Hygiene and Safety Guidelines.
Community Executive
Awfis Space Solutions Private Limited
10.2018 - 07.2021
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Identified trends and assessed opportunities to improve processes and execution.
Management Trainee
Awfis Space Solutions Pvt. Ltd
07.2018 - 09.2018
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Industrial Exposure Trainee
ITC Hotels
07.2016 - 10.2016
- Exposure to major operational departments of hotel acquiring knowledge on guest handling.
- Learnt art to uphold high standards for customer service and to lead by example.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute Of Hotel Management
Bangalore 06.2015 - 04.2018
Skills
Community networking
Operational budget forecasting
P&L Management
Performance improvement
Relationship building
Client account management
Team management
Certification
BarStarts by Pernod Ricard USA
Timeline
Senior Community Manager
Spring House Coworking Private Limited
11.2023 - Current
Community Manager
Awfis Space Solutions Private Limited
04.2022 - 11.2023
Assistant Community Manager
Awfis Space Solutions Private Limited
07.2021 - 03.2022
Community Executive
Awfis Space Solutions Private Limited
10.2018 - 07.2021
Management Trainee
Awfis Space Solutions Pvt. Ltd
07.2018 - 09.2018
Industrial Exposure Trainee
ITC Hotels
07.2016 - 10.2016
Bachelor of Science - Hospitality And Hotel Administration
Institute Of Hotel Management
06.2015 - 04.2018