Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Timeline
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Akash Verma

Akash Verma

Najafgarh

Summary

Passionate and experienced Starbucks shift supervisor with a strong background in leadership, store operations, and coffee craftsmanship. Since joining in 2021, I have developed expertise in team management, customer service, and new store openings (NSO), successfully helping launch multiple locations. Earning a black apron reflects my deep commitment to coffee knowledge and excellence. I am seeking opportunities to further grow within Starbucks, leveraging my skills to enhance team performance, drive operational success, and elevate the customer experience.

Overview

8
8
years of professional experience

Work History

Store manager

Starbucks
04.2021 - Current
  • I began my Starbucks journey in 2021 as a shift supervisor, stepping into a role that challenged me to grow as a leader while staying connected to the craft of coffee
  • From managing shifts to supporting partners and delivering the Starbucks Experience, I quickly gained valuable insights into store operations and team dynamics
  • Over time, I had the incredible opportunity to be part of the NSO (New Store Opening) team, where I helped open three to four new stores within the past year
  • Each opening brought unique challenges, from training new partners to ensuring smooth operations, but it also allowed me to expand my skills and contribute to Starbucks' continued growth
  • My passion for coffee and commitment to learning led me to earn a black apron last year-a milestone that reflects my dedication to coffee mastery and customer connection
  • Whether I'm crafting beverages, leading a team, or sharing my knowledge, I take pride in fostering an environment where both partners and customers feel valued
  • Every day at Starbucks presents new opportunities for growth, and I'm excited to continue my journey, learning, leading, and making an impact-one cup, one partner, and one store at a time

SHIFT MANAGER

TACO BELL
08.2017 - 03.2021
  • I start my QSR journey in 2017 this is my first job in 2018 taco take me as a new store opening team and this is my turning point I learn a lot this NSO team in between I'm promoted.
  • Feb 2019, I got shift manager post I do my best for leading shift
  • Key skills are customer focusing I never let then customer unhappy, focuses upselling and suggestive selling, focused in company profits, team management knowledge line roster, revenue planning, food costing, vendor management, etc

Education

MBA - Business Communication

Ignou
Delhi
01-2024

Some College (No Degree) - HONOUR

University of Delhi
Delhi
08-2021

12th PASSED - CBSE BOARD

Ring Midways Public School
Delhi
01.2014

Skills

  • Operational budgeting
  • Personnel development
  • Store operations oversight
  • Hourly shift management
  • Promotional planning
  • Loss prevention
  • Flexible schedule
  • Goals and performance
  • Team building and leadership

Accomplishments

  • Certificates of Appreciation so far achieving targets.
  • Various trophies and medals.
  • Got Black apron.

Hobbies and Interests

  • cooking
  • Gardening
  • Traveling

Personal Information

  • Father's Name: Mr. Ramkumar Verma
  • Mother's Name: Mrs. Nitu Verma
  • Date of Birth: 05/26/96

Timeline

Store manager

Starbucks
04.2021 - Current

SHIFT MANAGER

TACO BELL
08.2017 - 03.2021

MBA - Business Communication

Ignou

Some College (No Degree) - HONOUR

University of Delhi

12th PASSED - CBSE BOARD

Ring Midways Public School

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Akash Verma