AKASH VERMA

• Worked varied hours to meet seasonal and business needs.

• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties. • Managed customer relations through communication and helpful interactions. • Preparing credit memos • Uploading deduction files in SAP

• Verifying the invoices of expired goods

• Preparing cash application reports

• Applying customer cheques, credit card, fax check, ACH, WIRE payments on customer account on SAP

• Applying Refunds on customer account.

• Applying cash on customer’s account.

• Reporting of unapplied cash.

• Resolve customer queries.

• Bank report download.

• Pull report and export into an excel spreadsheet.

• Meeting SLA for process.

• Analyzed customer data to identify trends and anticipate customer needs.

• Prepared SOPs and trained new joiners.

• Conducted direct knowledge transfer from clients and built process maps.

• Prepared issue logs and collaborated with clients for resolution, cascading information to team members.

• Frequently connected with leadership to ensure smooth financial transitions.

•Deduction Management- verifying customers' credits and raising dispute on claims.

• Reports on Disputes, Deduction GL, ECL and Product price change.

• Assign daily tasks to my team

• Managed charge applications, deductions, and credit management.

• Handled multiple forms of payment applications (WIRE, ACH, LOCKBOX, CREDIT CARD).

• Resolved disputed invoices with resolution codes (discounts, freight handling, tax write-offs).

• Responsible for accounts receivable activities.

• Maintained and resolved unapplied payment reports.

• Followed up with offshore teams/clients for remittances.