Akash Verma
Customer Service Representatîve
New Delhi
Summary
To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to new talent.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Customer Care Officer
City Imaging & Clinical Labs Pvt. Ltd
02.2024 - Current
- To deliver and maintain an excellent, front-line customer service to a range of Healthcare professionals, patients and service users across the Pathology & Radiology services
- Explain all the conditions and parameters of the test on call.
- Participate in training and meetings with line manager to review performance.
- Experience of working within a Pathology & Radiology setting
- Experience of call handling or working on a helpdesk
- Negotiating skills / Conflict resolution/ de escalation skills
Call Centre Head
Dr. Bharti’s Holistic Wellness Pvt. Ltd
08.2017 - 01.2024
- Strong leadership and organizational skills.
- Managing a call centre team as per the work and discipline protocols of the company.
- Promote assures services & treatments to our patients.
- Plan and strategies to achieve the targets as per predefined standards.
- Maintain record of delivering holistic healthcare solutions.
- Medical Tele Counseling
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc)
- Prepare reports for different departments & upper management
Customer Service Representative
Dr Lal PathLabs Limited
12.2014 - 07.2017
- Interact and help special inquiries and customer requests on calls, Chat where customers need detailed understanding of offered pathology tests.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Experience in healthcare or wellness industry will be a plus.
- Should be polite and patient in attitude
Hi-Tek Syndicate Investigation Pvt. Ltd
01.2013 - 11.2014
- Team Handling using emotional intelligence and conflict.
- Banking Collections and Recoveries, Preparation of Collection Reports and Data Analysis.
- Establish goals and targets for the collection of payments.
- Negotiate with customers to amend payment terms as appropriate. Ensure the security and privacy of customer information.
- Perform other related duties as assigned.
Education
Bachelor of Science - Life Science
Dronacharya Government College
Gurugram01-2019
Diploma of Higher Education - Nutrition & Health Education
Institute of Public Health & Hygiene
Mahipalpur, Delhi01-2008
XII - Science
CBSE
Nawada 04.2001 -
X -
CBSE
Uttam Nagar 04.2001 -
Skills
Problem Diagnosis
Complaint resolution
Positive telephone Manner
Active listening
Rapport building
Certification
Certification in Food Production & Beverage Services From SIHM Jodhpur
Interests
Cooking, Hiking, Music
Timeline
Customer Care Officer
City Imaging & Clinical Labs Pvt. Ltd
02.2024 - Current
Call Centre Head
Dr. Bharti’s Holistic Wellness Pvt. Ltd
08.2017 - 01.2024
Customer Service Representative
Dr Lal PathLabs Limited
12.2014 - 07.2017
Hi-Tek Syndicate Investigation Pvt. Ltd
01.2013 - 11.2014
XII - Science
CBSE
04.2001 -
X -
CBSE
04.2001 -
Diploma of Higher Education - Nutrition & Health Education
Institute of Public Health & Hygiene
Bachelor of Science - Life Science
Dronacharya Government College
• Cooking, Music & Hiking
Location :_________________ Sign:_________________
PERSONAL INFORMATION
- Date of birth: 01/09/1995
- Nationality: Indian
- Gender: Male
• Cooking, Music & Hiking
Location :_________________ Sign:_________________