Akash Vijayvargiya
key client manager & associate.
Jamshedpur
Summary
Dedicated client manager specializing in supporting account executives and teams with administrative tasks to maintain client accounts. Committed to upholding excellent service standards and achieving high customer satisfaction levels. Experienced in providing product and service information and effectively resolving client issues with precision.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Business Development / Key Client Manager
OnFleek Agency
01.2021 - Current
- Client Management for clients in UAE, BAHRAIN, USA and PAN India
- Managing multiple divisional coordination with clients
- Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
- Follow up with vendors agencies and client projects and campaigns as per customized client requirements.
- Managing calendar and team work schedules.
- Managing all business communication with all stakeholders
- Preparing reports and metrics to explain performance to stakeholders
- Monitor and maintain brand consistency across all marketing channels
- Problem-solving and crisis management for key clients
- Preparing annual financial reports for auditing and taxation
- Understanding and managing customer requirements, procurement and supply
- Managing supply chain distribution at multiple channels
- Working on software for business data
- Lead and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
- Consultation with clients, sharing industry information and insights and practices with clients, understanding their requirements for tailor-made service and product development.
- Develop comprehensive marketing strategies and campaigns that align with the company's goals and objectives.
Business Manager Operations
Maruti Traders
01.2018 - 01.2020
- Preparing annual financial reports for auditing and taxation
- Understanding and managing customer requirements, procurement and supply
- Managing supply chain distribution at multiple channels
- Working on software for business data
- Lead and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
- Consultation with clients, sharing industry information and insights and practices with clients, understanding their requirements for tailor-made service and product development.
- Develop comprehensive marketing strategies and campaigns that align with the company's goals and objectives.
- Managing calendar and team work schedules.
- Managing all business communication with all stakeholders
- Preparing reports and metrics to explain performance to stakeholders
- Monitor and maintain brand consistency across all marketing channels
- Problem-solving and crisis management for key clients
- Client Management for clients in UAE, BAHRAIN, USA and PAN India
- Managing multiple divisional coordination with clients
- Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
- Follow up with vendors agencies and client projects and campaigns as per customized client requirements.
Executive
Ritz Carlton
01.2016 - 01.2017
- Communicating with the chef and supervisor
- Working at different stations throughout a shift
- Ensuring proper presentation of food, it is presented properly as directed by the chef de partie (CDP)
- Assisting with deliveries, helping with receiving and organizing stock deliveries
- Following orders from other chefs
- Maintaining the cleanliness and hygiene of the kitchen to prevent accidents and contamination
- Food preparation, assisting in preparing and cooking food under the guidance of a chef de partie
- Measuring ingredients accurately to ensure chefs requirements
- Managing and rotating stock to minimize waste and ensure freshness
Executive
Rolling Pin Restaurant
01.2015 - 12.2015
- Cooking and presenting dishes using a variety of techniques, such as grilling, baking, frying, and sautéing.
- Ensuring food safety that it is stored at the correct temperature and the kitchen complies with all health and safety regulations.
- Inventory management, ordering food and supplies and reordering equipment that require replacing.
- Kitchen management, overseeing all aspects of cooking, including ensuring that kitchen staff are performing their duties
- Communicating with chef, supervisor and guests
- Ensuring Guest expectations exceeded in quality and service
- Cooperation with staff in all sections to ensure efficient completion of tasks
- Food preparation & presentation, preparing ingredients, seasoning meats, and cooking, fruits, vegetables, and pasta. Ensuring food is served at the correct temperature, taste, and visual appeal
- Kitchen Organization & maintenance
- Maintaining food safety temperature logs, and following food standard hygiene practices
- Inventory & Deliveries, taking inventory & overseeing deliveries
Executive
Hyatt place
01.2014 - 01.2015
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Internship
Accor Grand Mercure
01.2014 - 01.2015
- Partnered with department managers to help intern gain competencies and confidence.
- Promoted diversity within the internship program by actively recruiting and supporting underrepresented populations.
Education
Bachelor in Hotel Management - B.H.M
01.2010 - 01.2014
Higher Secondary - 12th
01.2008 - 01.2010
Skills
Customer service expertise
Experienced with CRM platforms
Team management
Financial acumen
Collaborative teamwork
Customer service
Problem-solving
Time management
Business development and planning
Excellent communication
Event coordination
Hospitality operations support
Interests
Travelling
Music
Cooking
Internet Surfing
Learning new skills
Personal Information
- Date of Birth: 07/16/90
- Gender: Male
Software
Microsoft Office Suite:-Word, Excel, PowerPoint,Outlook
Google Suite:- google doc, google sheet, google slides
CRM TOOLS
Timeline
Business Development / Key Client Manager - OnFleek Agency
01.2021 - Current
Business Manager Operations - Maruti Traders
01.2018 - 01.2020
Executive - Ritz Carlton
01.2016 - 01.2017
Executive - Rolling Pin Restaurant
01.2015 - 12.2015
Executive - Hyatt place
01.2014 - 01.2015
Internship - Accor Grand Mercure
01.2014 - 01.2015
A.M.C. COLLEGE - Bachelor in Hotel Management, B.H.M
01.2010 - 01.2014
ADARSH VIDYAPEETH - Higher Secondary, 12th
01.2008 - 01.2010