AKASH VYAS
SERVICE MANAGER
Moradabad
Summary
Seasoned Service Manager bringing [7] years of [Customer Support] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Service Manager
Hercules Scales Ltd
11.2016 - 08.2023
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Service Engineer
LEION ENGINEERING
04.2014 - 10.2016
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Installed and repaired [weighing scales], [computers] and [load cells] equipment on clients' premises.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Completed 50 weighing installations per 1year
Education
Bachelor of Science -
MJPRU
BAREILLY 07.2010 - 06.2013
INTERMIDIATE - PCM
SVM
MORADABAD 07.2008 - 06.2009
HIGH SCHOOL - PCM
SVM
MORADABAD 07.2007 - 06.2008
Skills
Customer service management
After-sales support
Documentation and reporting
Staff Management
Employee supervision
Technical Support
Microsoft Outlook, Word and Excel
Languages
Hindi
Excellent
English
Excellent
Hobbies
Playing Cricket, Cooking, Dancing
Software
ADVANCE EXCELL
ADOBE PHOTOSHOP
TALLY ERP9
WNDOWS,MACOS AND LINUX
Certification
CERTIFICAION COURSE IN COMPUTER TECHNOLOGY[12MONTHS]
Passport No.
Z5848318
Timeline
Service Manager
Hercules Scales Ltd
11.2016 - 08.2023
Service Engineer
LEION ENGINEERING
04.2014 - 10.2016
CNC TURNING PROGRAMMING [6 MONTH]
07-2013
CERTIFICAION COURSE IN COMPUTER TECHNOLOGY[12MONTHS]
07-2011
Bachelor of Science -
MJPRU
07.2010 - 06.2013
INTERMIDIATE - PCM
SVM
07.2008 - 06.2009
HIGH SCHOOL - PCM
SVM
07.2007 - 06.2008
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