Akash Vyas
Gurugram
Summary
To work in an organization that provides a chance to explore and enhance abilities and could bring versatility in job that could be an asset to the organization. Capable of learning new technologies quickly & able to work productively under pressure, an excellent team player with strong analytical, logical and problem-solving skills. Office 365 including Exchange, AAD. Deep knowledge of Microsoft Exchange Migration/ Remote move/ cutover migration/ stage migration Deep knowledge of Microsoft Exchange and it's interaction with Active Directory. Deep knowledge in troubleshooting /managing directory sync into Azure AD. Deep knowledge in Troubleshooting of Office 365 services and hybrid infrastructure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Consultant
Concentrix, Subsidiary of Synnex Corp
05.2023 - Current
- Working as consultant for Exchange Hybrid and Microsoft 365 deployments.
- Assisting customers with deployments and migration plans for new and existing business.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Assessment and upgrade of existing Exchange Servers for improved system security and relaiability.
Technical Lead/O365 Support Specialist
Convergys /Concentrix subsidiary of SYNNEX Corporation
11.2018 - 05.2023
- Working with Rave tool (Microsoft Global tool for O365 cases) for Managing calls
- Ensuring that SLAs are met, and partners/customers are provided with exceptional technical support
- Maintaining knowledge database for future reference which helps in resolving reoccurring queries
- Overall troubleshooting / administration of O365 including Exchange online
- Deep knowledge of Microsoft Exchange Migration/ Remote move/ cutover migration/ stage migration
- Deep knowledge of Microsoft Exchange and it's interaction with Active Directory
- Experience with troubleshooting /managing directory sync into Azure AD, Office 365 services and hybrid infrastructure
- Experience with Azure AD user management both for Office 365 and third-party services
- Knowledge of (Office 365 Groups) including administration/troubleshooting
- Thorough working knowledge and ability to troubleshoot all issues with Mail Flow, DKIM, DMARC, SPF, DNS, ATP, IDO, Azure conditional access policies
- Fair knowledge on Microsoft security and compliance portal
- Threat policy, retention policies, Account Permission, E-Discovery search etc
- Advanced skills in managing/Troubleshoot Office 365 using PowerShell
- Understanding of firewall requirements needed for all Office 365 functions.
Tech Support Engineer
Sinew Software Systems Pvt. Ltd.
05.2017 - 08.2018
- For a year and three months, I worked as a Tech Support Engineer at Sinew Software Systems, Gurgaon, a product-based company, the major product being an offline password manager for all the major operating Systems
- Wherein, my key responsibilities are handling user queries through emails and occasionally over voice
- Apart from that my profile also includes updating the FAQs, user manuals and updating the product forums.
Education
Bachelor of Technology - Automobile Engineering
College Of Engineering
01.2015
Intermediate - undefined
Gyan Bharati Institute of Science and Technology
01.2010
Skills
- Expertise in Exchange Online and Exchange On-Premises
- Hands-on experience in Azure AD connect, Active Directory
- Installing AD roles and services and Exchange Servers
- Troubleshooting all issues related to Exchange, Microsoft 365 Purview and AD Sync
- Basic working knowledge of SharePoint and Teams
Certification
- MS-900 Microsoft 365 Fundamentals
- MS-200 Planning and Configuring a Messaging Platform
- MS-100 Microsoft 365 Identity and Services
- MS-500 Microsoft 365 Security Administration
Personal Information
Title: Delivery Consultant
Timeline
Delivery Consultant
Concentrix, Subsidiary of Synnex Corp
05.2023 - Current
Technical Lead/O365 Support Specialist
Convergys /Concentrix subsidiary of SYNNEX Corporation
11.2018 - 05.2023
Tech Support Engineer
Sinew Software Systems Pvt. Ltd.
05.2017 - 08.2018
Bachelor of Technology - Automobile Engineering
College Of Engineering
Intermediate - undefined
Gyan Bharati Institute of Science and Technology
- MS-900 Microsoft 365 Fundamentals
- MS-200 Planning and Configuring a Messaging Platform
- MS-100 Microsoft 365 Identity and Services
- MS-500 Microsoft 365 Security Administration
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