Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Certification
Languages
Timeline
Generic
Open To Work

Akash Walia

Bangalore

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Support Queue ManagerAssistant Manager of OperationsExecutive Representative

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Bangalore, INPune, MH
Open to relocation: Yes

Salary Range

$20000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid sick leavePaid time off

Summary

Results-oriented Technical Support Professional with a focus on integrating platforms and enhancing user experiences. Skilled in collaborating with engineering teams to define APIs and SDKs, driving product strategy, and leading product-led growth initiatives. Proficient in analyzing developer needs and identifying ecosystem opportunities to foster customer relationships and revenue growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Support Queue Manager

Snowflake Inc.
09.2022 - 01.2026
  • Assigned incidents across business lines, ensuring timely resolution based on technical expertise.
  • Recommended process enhancements that improved SLA compliance and support efficiency.
  • Coordinated with cross-functional teams to develop optimal action plans for incident resolution.

Assistant Manager of Operations

Concentrix Corp.
12.2017 - 09.2022
  • Managed resources for client’s developer support, enhancing service delivery and operational efficiency.
  • Optimized daily workloads and maintained queue hygiene while tracking high-priority incidents.
  • Coordinated with client management to align operations and streamline feedback processes.

Executive Representative

Minacs Ltd.
04.2014 - 10.2016
  • Resolved escalated customer issues, ensuring high standards of customer satisfaction and service quality.
  • Implemented procedures for swift resolution of customer queries, identifying areas for process improvement.
  • Compiled reports to support data-driven decision-making and strategic action plans.

Education

+2 -

SAEC College
Karnataka

Class 10 -

Air Force School

Skills

  • Technical product management
  • Ecosystem analysis
  • Customer relationship building
  • API and SDK development
  • Product strategy

Accomplishments

  • Awarded as best performer twice for the quarter as an executive representative.
  • Received multiple appreciations from customers as an executive representative.
  • Awarded as best performer for a quarter three times as a duty manager.
  • Received appreciations from clients' management and account managers.

Personal Information

  • Date of Birth: 09/26/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Languages

  • Hindi
  • English

Certification

Snow Pro core.

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Support Queue Manager

Snowflake Inc.
09.2022 - 01.2026

Assistant Manager of Operations

Concentrix Corp.
12.2017 - 09.2022

Executive Representative

Minacs Ltd.
04.2014 - 10.2016

+2 -

SAEC College

Class 10 -

Air Force School

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Akash Walia