Akash Yadav
Gurgaon
Summary
Dynamic Technology Professional with extensive experience in Project Management and System Optimization. Expertise in Data Analysis and proficient in leading cross-functional teams to implement innovative strategies that align technical solutions with business objectives. Proven ability to deliver projects on time and enhance organizational growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager-Business Analyst(IT Application)
Niva Bupa Health Insurance
12.2022 - Current
- Worked on projects like Chatbot integration with yellow ai, Building Calculator pages, Accorn pages (For Bank Partners), product migration and new product building on OHI.
- Achieved 20% faster feature prioritization through 50 actionable user stories.
- Accelerated digital transformation 30% by optimizing customer journey mapping.
- Reduced manual errors 40% during migration of 9 insurance products.
- Deployed critical modules, gathering requirements for improved operational efficiency.
- Identified inefficiencies, significantly reducing bottlenecks and rework throughout processes.
- Enhanced project success rates 15% through effective stakeholder alignment and feedback management.
Customer Success Associate
Pickrr
03.2022 - 05.2022
- Ensured seamless logistics delivery by anticipating client needs effectively.
- Resolved client queries efficiently, managing high-volume inbound calls daily.
- Collaborated with teams to identify client issues, enhancing operational efficiency.
- Tracked key milestones, improving customer experience and minimizing friction points.
- Analyzed customer feedback to drive service enhancements and implement changes.
- Maintained call logs and escalated critical issues for quality assurance.
Senior Process Associate
IGT Solutions
02.2019 - 02.2022
- Boosted customer satisfaction scores by 25% through resolving 200+ complex claims.
- Achieved 95% timely claim resolutions by implementing monitoring dashboards and workflows.
- Processed 1,500+ transactions monthly with 99.8% accuracy, maintaining regulatory compliance.
- Automated 40% of manual steps, reducing turnaround time by 30%.
- Recommended 5+ process improvements, saving 15 hours weekly through data analysis.
Customer Service Executive
Expert Serv, US, LLC
07.2018 - 01.2019
- Enhanced customer satisfaction by delivering support on multichannel platforms to telecom clients.
- Improved fraud prevention by managing inbound calls and verifying customer accounts.
- Increased data accuracy by updating customer details and managing subscription follow-ups.
Education
Bachelor of Science - Biotechnology
Bundelkhand University
Jhansi01.2016
Higher Secondary Certificate - Science
Army Public School (APS)
Jhansi, India01.2012
Skills
- Technical Skills: Postman Jira Confluence Mongo DB Strapi CMS
- Functional Expertise: Business Requirement Gathering Product Lifecycle Management API Development & Testing Process Automation Agile Project Management Data Analysis Digital Transformation Soft Skills: Analytical Thinking Stakeholder Management Communication Cross-Functional Collaboration
Timeline
Assistant Manager-Business Analyst(IT Application)
Niva Bupa Health Insurance
12.2022 - Current
Customer Success Associate
Pickrr
03.2022 - 05.2022
Senior Process Associate
IGT Solutions
02.2019 - 02.2022
Customer Service Executive
Expert Serv, US, LLC
07.2018 - 01.2019
Bachelor of Science - Biotechnology
Bundelkhand University
Higher Secondary Certificate - Science
Army Public School (APS)