Akash Yadav
Customer Sales Executive
Mumbai
Summary
Dynamic sales professional with a proven track record at Rentokil PCI Pvt Ltd, excelling in customer engagement and complaint resolution. Skilled in cross-selling strategies, I have consistently driven revenue growth and enhanced client satisfaction through effective communication and relationship-building. Passionate about business development and mentoring teams for success.
Overview
8
8
years of professional experience
Work History
Customer Sales Executive
Rentokil PCI Pvt Ltd
04.2023 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Maintained customer accounts and relationships.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Team Leader
BYJU's - The Learning APP
04.2022 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Sales Executive
HDFC Bank
06.2021 - 04.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education Assistant
Nehru Science Center
07.2018 - 05.2020
- Visit rural district schools to promote interest in science and scientific learning.
- To make science interesting and easy to understand through live demonstrations.
- The Science Demonstrator is responsible for conducting engaging science demonstration lectures and awareness programs for school students. The role focuses on promoting scientific thinking and curiosity by visiting schools, especially in rural districts, and organizing interactive science activities.
- Conduct science demonstration lectures for students and visitors in schools.
- Organize and implement science awareness programs for school students.
- Support science education initiatives and outreach activities.
Education
BSC IT - IT
Bhausaheb Vartak College
Mumbai 04.2001 -
Skills
Complaint resolution
Patience and resilience
Cross-selling strategies
Performance tracking
Customer engagement
Market awareness
Customer needs assessment
Business development
Sales presentation
Timeline
Customer Sales Executive
Rentokil PCI Pvt Ltd
04.2023 - Current
Team Leader
BYJU's - The Learning APP
04.2022 - 04.2023
Sales Executive
HDFC Bank
06.2021 - 04.2022
Education Assistant
Nehru Science Center
07.2018 - 05.2020
BSC IT - IT
Bhausaheb Vartak College
04.2001 -