Akash Yellamala
IT Support Analyst
Sydney
Summary
A highly skilled IT Support Analyst with 2+ years of experience in network management, IT support, and troubleshooting. I have a good knowledge in data management, business analysis, and regulatory compliance. Strong problem-solving skills, adaptable, and eager to work with cross-functional teams to optimize operational workflows and meet regulatory requirements. Looking for opportunities to contribute to the efficient operation of regulatory compliance processes.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Analyst
Indian Hypermarket
09.2022 - Current
- Troubleshooted and resolved network connectivity and operational issues, including VPN-related failures, ensuring smooth access to internal resources
- Assisted in managing and maintaining inventory synchronization systems to ensure real-time product updates in line with operational requirements.
- Collaborated with cross-functional teams to support the effective operation of internal software systems, enhancing system performance and reducing downtime.
- Managed and updated stock listings on the company website, ensuring compliance with regulatory standards for product pricing and descriptions.
- Provided advanced technical support to operational teams, helping resolve complex issues impacting productivity and customer transactions.
- Analyzed product data and pricing to ensure accurate representation of inventory, leading to improvements in the operational workflow.
- Ability to identify business process inefficiencies and recommend improvements, contributing to operational optimization.
- Knowledge of IT systems that support regulatory and operational requirements in sectors like finance and retail.
Desktop Analyst
Tenpath
09.2020 - 03.2022
- Provided technical support for hardware, software, and network issues, focusing on maintaining compliance with internal and external security protocols
- Managed the creation of user accounts, access control, and password resets to ensure secure access to critical systems
- Used remote access tools to troubleshoot and resolve issues for remote employees, ensuring operational continuity
- Implemented operational improvements based on data analysis, addressing inefficiencies and supporting continuous compliance with security standards
Education
Master of Information Technology - Networks & Information Security
Central Queensland University
Sydney 01.2022 - 01.2024
Bachelor of Computer Science -
JNTU University
Hyderabad, India04-2020
Skills
Data Management & Analysis
Problem-Solving & Troubleshooting
Business Analysis
Communication
undefinedAccomplishments
- Secured second place in the best employee contest, showcasing my technical proficiency and team collaboration skills.
- Runner-up in the Football tournament at the National-level inter Engineering College Sports (2019).
Timeline
IT Support Analyst
Indian Hypermarket
09.2022 - Current
Master of Information Technology - Networks & Information Security
Central Queensland University
01.2022 - 01.2024
Desktop Analyst
Tenpath
09.2020 - 03.2022
Bachelor of Computer Science -
JNTU University
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