Akash Abraham
Department Manager
Kollamparampil, Kottamuri P.O, Changanassery, Kerala
Summary
Demonstrated ability to manage operations and lead sizeable teams with a focus on health and safety compliance.
Strong background in strategic planning and enhancing operational efficiency in customer service environments. Professional experience spans Walmart, Wendy's, TTEC, and Sutherland.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Department Manager
Walmart
Thunder Bay
02.2024 - 05.2025
- Results-driven Walmart Department Manager with experience in high-volume retail operations.
- Expert in inventory management, merchandising, and team leadership, consistently driving sales growth and high customer satisfaction scores.
- Proven ability to optimize operational efficiency, manage inventory accuracy, and train staff to uphold superior brand standards.
- Walk department and review standards (signage, pricing, cleanliness).
- Complete daily planner and set area assignments. Host team huddle and assign work from daily planner.
- Review supply/fixture inventory and inform a Member of Management if an order is required.
- Plan modulars four weeks out prepare fixture/supply orders for Management approval. Review store clearance plans. Place vendor orders, if applicable.
- Complete back office setup.
- Manage the daily pick and exceptions. Review store metrics and mobile apps.
- Coach By Walking Around. Visit Associates, provide feedback and any necessary training. Verify dress code
Cook
Wendys
Thunder Bay
01.2024 - 06.2024
- Ensure that all food items are prepared in timely manner and to the correct temperature
- Monitor food temperatures to ensure safety and
- Prepare food items according to recipes and established standards
- Receive and store food items in accordance with food safety regulations
- Communicate with kitchen staff and management to ensure customer satisfaction
Online Chat Representative
Teletech
Ahmedabad
10.2019 - 08.2023
- Worked for eBay UK region on Live Chat and email but also supported seller help with feedback related Issues
- Mentored new trainee agents and represented department on both company meeting and client meetings
- Resolved day to day customer queries and dealt professionally with irate customers
Customer Service Associate
Sutherland Global Services Pvt Ltd
Cochin
09.2018 - 01.2019
- Online live chat customer service for Amazon North American region
- Resolved day to day issues and ensured the satisfaction of customers.
- Professionally dealt with irate customers and ensured maximum satisfaction within the policies
Education
Bachelor of Technology/Engineering - Electrical Engineering
Carmel College of Engineering And Technology
India08.2018
High School Diploma -
Sacred Heart Higher Secondary School
Kerala, India03.2014
Secondary School Education -
Army Public School
Haryana, India05.2012
Skills
customer service
Analytical problem solving
group briefing
Customer relationship management (CRM)
Workforce training programs
HR assessment
Business operations
Timeline
Department Manager
Walmart
02.2024 - 05.2025
Cook
Wendys
01.2024 - 06.2024
Online Chat Representative
Teletech
10.2019 - 08.2023
Customer Service Associate
Sutherland Global Services Pvt Ltd
09.2018 - 01.2019
Bachelor of Technology/Engineering - Electrical Engineering
Carmel College of Engineering And Technology
High School Diploma -
Sacred Heart Higher Secondary School
Secondary School Education -
Army Public School