Akash Arora
Delhi
Summary
Dedicated regional operations manager with several years of experience driving teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies.
Overview
1
1
Language
11
11
years of professional experience
Work History
Regional Operations Manager
Kridhan Infratech Pvt. Ltd.
Delhi
2022.05 - Current
- Spearheaded 10+ infrastructure projects, ensuring timely delivery, quality compliance, and smooth on-site execution
- Managed end-to-end project execution, including site coordination, vendor management, and client servicing across multiple states
- Oversaw logistics planning and technical delivery to ensure uninterrupted supply and efficient site operations
- Led operations and sales of mechanical splicing products, including rebar couplers, threading solutions, and sonic tubes for large-scale infrastructure projects
- Developed business by identifying new opportunities, expanding regional markets, and strengthening relationships with government agencies and contractors, resulting in increased market share
- Implemented digital reporting systems and optimized workflows, enhancing operational efficiency and minimizing execution delays
- Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
- Built and maintained strong client relationships, contributing to repeat business and long-term partnerships
- Collaborated with leading EPC contractors including Larsen & Toubro, Afcons Infrastructure, Tata Projects, Dilip Buildcon, Kalpataru Projects International, SAM India, and J Kumar Infraprojects on multi-domain infrastructure projects
- Trained and mentored staff on best practices for operational management and safety standards.
- Monitored compliance with industry regulations and standards throughout project lifecycles.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
Production Manager
NT Auto Traders
Delhi
2020.07 - 2021.08
- Led 9-member team in manufacturing and assembly of automotive components, enhancing operational efficiency and quality control
- Managed global procurement of raw materials, ensuring cost efficiency and reliable supply chain
- Streamlined production workflows and logistics coordination, minimizing delays and improving delivery timelines
- Cultivated dealer relationships, maintaining business continuity and securing steady revenue flow
- Provided tailored product solutions to clients, increasing satisfaction and encouraging repeat business
Area Operations Manager
NestAway Technologies Pvt. Ltd.
New Delhi
2018.02 - 2020.07
- Promoted to Area Operations Manager within 3 months for strong performance
- Managed operations across 5 NCR cities, optimizing property management and enhancing tenant satisfaction
- Led on-ground teams for maintenance and vendor coordination, enhancing customer support experience
- Streamlined SOPs and vendor processes, reducing service turnaround time
- Handled escalations, legal matters, and compliance with local authorities
- Oversaw security deposit tracking and financial reconciliations, ensuring accurate financial records
- Cultivated relationships with RWAs, legal consultants, and local networks to enhance community engagement initiatives
- Collaborated with central/product teams to implement operational improvements that supported scalable growth
Design Engineer
Industrial Project & Products Co.
Gurugram
2016.12 - 2018.07
- Designed and deployed HVAC systems in compliance with ISHRAE guidelines, ensuring optimal performance and energy efficiency
- Led end-to-end execution of HVAC projects including design, installation, and commissioning of chillers, AHUs, and piping systems
- Developed customized climate control solutions for clean rooms and agri-systems, enhancing performance and user comfort
- Conducted detailed heat load analysis for commercial buildings and specialized environments, supporting optimal HVAC system design
- Coordinated with stakeholders to ensure quality and compliance, achieving timely project delivery and client satisfaction
Design Consultant
IBSE Limited
Hyderabad
2015.11 - 2016.10
- Consulted on MEP design projects for residential and commercial buildings, ensuring compliance with regulations and client specifications.
- Facilitated HVAC design training sessions for students and professionals, improving industry standard knowledge and practical application.
- Led workshops in engineering colleges on HVAC careers and design, motivating future engineers to pursue opportunities in the field.
Education
B.Tech - Mechanical Engineering
Uttrakhand Technical University
DehradunSkills
- Operations management
- Supply chain optimization
- Logistics management
- Vendor management
- Procurement management
- Strategic sourcing
- Inventory management
- Project closure management
- Financial management
- Financial Accountability and Reporting
- Government compliance
- Cost reduction
- Client Relationship and Key Account Management
- Sales strategy
- Business development
- Multi-site management
- Site coordination
- Team leadership
- Leadership decision-making
- Vendor relations
- Vendor procurement
- Supplier sourcing
- Customer management
- Problem resolution
- Client engagement
- Problem solving
Timeline
Regional Operations Manager
Kridhan Infratech Pvt. Ltd.
2022.05 - Current
Production Manager
NT Auto Traders
2020.07 - 2021.08
Area Operations Manager
NestAway Technologies Pvt. Ltd.
2018.02 - 2020.07
Design Engineer
Industrial Project & Products Co.
2016.12 - 2018.07
Design Consultant
IBSE Limited
2015.11 - 2016.10
B.Tech - Mechanical Engineering
Uttrakhand Technical University