Summary
Overview
Work History
Education
Skills
Timeline
Generic
Akashdeep Sharma

Akashdeep Sharma

Summary

To acquire a position in which can utilize skills and also experience to achieve new heights in career. Talented manager carrying energy and experience to a position that may require tight deadlines and tough decisions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Software. Team-oriented self-starter bringing Number years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Assistant Manager in Training

IGT Solutions PVT. LTD.
Gurgaon
12.2022 - Current
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager Operations/Training

WNS Global Services PVT LTD
04.2022 - 12.2022
  • Schedule and coordinate meetings
  • Continually advance own product knowledge and that of other employees
  • Excellent Organizational, problem-solving and communication skills
  • Willingness to show leadership and guidance from the floor
  • Provide support to the deputy manager in the day to day running of the organization
  • Training the new batches and get a throughput of minimum 85%
  • Training the new trainers for the upcoming batches
  • Coordinate with the client for the new update and training of the new hires
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.

Team Leader

WNS Global Services Pvt
04.2019 - 04.2022
  • Managing the day-to-day activities of the team
  • Meeting and exceeding daily production targets of the team
  • Meeting AHT targets of the team
  • Motivating team for better goal and performance
  • Conducting training of team members to maximize their potential
  • Weekly feedback to the team and goal setting for the team
  • Listening to the calls of the associate to find out improvement areas.

Education

Bsc. - Applied Physical Science Computer Science

S.G.T.B Khalsa College(University of Delhi)
06.2010 - 05.2013

12th - undefined

Kendriya Vidyalaya Sector VIII R.K
Puram, Delhi

10th - undefined

Kendriya Vidyalaya Sector VIII R.K
Puram, Delhi

Skills

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Timeline

Assistant Manager in Training

IGT Solutions PVT. LTD.
12.2022 - Current

Assistant Manager Operations/Training

WNS Global Services PVT LTD
04.2022 - 12.2022

Team Leader

WNS Global Services Pvt
04.2019 - 04.2022

Bsc. - Applied Physical Science Computer Science

S.G.T.B Khalsa College(University of Delhi)
06.2010 - 05.2013

12th - undefined

Kendriya Vidyalaya Sector VIII R.K

10th - undefined

Kendriya Vidyalaya Sector VIII R.K
Akashdeep Sharma