Summary
Work History
Languages
Overview
Interests
Akashdeep Sharma

Akashdeep Sharma

Operations Manager
Gurgaon ,Haryana

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Operations Manager

IGT Solutions
Gurgaon , Haryana
11.2023 - Current
  • Gained strong leadership skills by managing projects from start to finish.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Assistant Manager of Training

IGT Solutions
Gurgaon , Haryana
12.2022 - 10.2024
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Created in-depth training manual for all employees.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Selected and assigned instructors to conduct specific training programs.

Assistant Manager of Operations

WNS Global Services
Gurgaon , Haryana
04.2021 - 12.2022
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Lead Associate

WNS Global Services
Gurgaon , Haryana
04.2019 - 04.2021
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Coordinated weekly meetings for internal and external groups.
  • Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Languages

Hindi
Native language
English
Advanced (C1)
C1

Overview

1
1

Years of experience in Sales Management

10
10

Years of experience in Customer Service

10
10

Years of experience in Travel

Interests

Reading Books

Online Games

Walking

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Akashdeep SharmaOperations Manager