Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Timeline
Generic
Akashdeep Singh

Akashdeep Singh

Thane

Summary

Professional with 17 years of expertise in project management, delivery planning, and client engagement. Proven track record in overseeing operations and implementing business strategies that enhance financial performance. Strong understanding of US Revenue Cycle and market trends, ensuring effective data management and operational efficiency.

Overview

19
19
years of professional experience

Work History

Director

GeBBS Healthcare Solutions Pvt Ltd
Thane
08.2023 - Current
  • Build relationship with key employees among customers.
  • Create plans to address client's business needs.
  • Advise clients on creating profitable processes.
  • Help them with understanding ROI on onshore and offshore solutions.
  • Schedule regular meetings with customers to ensure they are satisfied.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Up-sell or cross-sell services and products.
  • Ensure both the company and clients adhere to contract terms.
  • Study competition to find new ways to retain customers.
  • Set sales and revenue targets and work diligently to meet them.

Sr Manager

GeBBS Healthcare Solutions Pvt Ltd
Thane
04.2021 - 08.2023
  • Develop strategies for resource planning and utilization.
  • Manage a span of 500-550 employees across RCM Functions (AR, Billing & Coding)
  • Drive a culture of innovation and efficiency to ensure processes are productive.
  • Provide reimbursement forecast to hospitals for cash flow management.
  • Monitor the effectiveness of workflow improvements with regular reviews on Net Collection Rates and Clean Claim Ratio.
  • Develop a framework and process to manage business risk in chartering operations.
  • Monitor and maintain profitability in projects.

Manager

GeBBS Healthcare Solutions Pvt Ltd
Thane
04.2018 - 03.2021
  • Develop strategies for resource planning and utilization.
  • Manage a span of 350-400 employees across RCM Functions (AR, Billing & Coding)
  • Identify automation opportunities and present for ROI analysis.
  • Monitor and Manage client SLAs.
  • Prepare and present weekly/monthly/quarterly progress reports/presentations. (Internal & Client Level)
  • Manage and resolve employee concerns, performance issues and improve employee work experience.

Deputy Manager

GeBBS Healthcare Solutions Pvt Ltd
Thane
04.2016 - 03.2018
  • Develop strategies for resource planning and utilization.
  • Manage a span of 250-300 employees across RCM Functions (AR, Billing & Coding)
  • Analyze quality and production reports and help resources to meet targets by monitoring and training.
  • Monitor and Manage client SLAs.
  • Prepare and present weekly/monthly/quarterly progress reports/presentations. (Internal & Client Level).
  • Create employee engagement plans and performance improvement plans.
  • Manage and resolve employee concerns, performance issues and improve employee work experience.

Assistant Manager - Business Excellence

GeBBS Healthcare Solutions Pvt Ltd
Thane
04.2014 - 03.2016
  • Manage a team of 15-17 Executives.
  • Prepare revenue trending and revenue forecast data for Managing Director's review.
  • Manage Managing Directors analytics requirements.
  • Prepare board review presentations and Profitability reports for Managing Directors reviews and Board Meetings.
  • Develop and signify reporting formats in the organization.
  • Ensuring Performance ranking for month and year are delivered to HR timely.
  • Manage Workforce Management requirements, validate volume projections and attrition for approving hiring requests.
  • Co-ordinate ISO 9001 QMS audits as Management Representative for GeBBS Healthcare.
  • Perform Executive Assistant roles for the Managing Director.

Sr Team Lead

GeBBS Healthcare Solutions Pvt Ltd
Thane
04.2012 - 03.2014
  • Timely delivery of organization level reports (productivity, quality and manpower).
  • Manage a team of 15-17 Executives.
  • Create and deploy RCM industry standard reporting techniques to provide operations to analyze and focus of appropriate allocation.
  • Provide inputs for HRMS portal development and other reporting portals with software team.
  • Prepare monthly performance ratings for organization.
  • Assist senior management in reporting analysis and presentations.
  • Create revenue projections for all projects across the board.
  • Assist HR in standardizing formats in the organization.
  • Assign document control to all reporting formats across AR & Billing.
  • Develop excel simulation for AR Management tool.
  • Create AR Trend analysis, ageing analysis and provide target allocation to team for better resolution.

Team Lead

GeBBS Healthcare Solutions Pvt Ltd
Thane
08.2011 - 03.2012
  • Timely delivery of organization level reports (productivity, quality and manpower).
  • Manage a team of 15-17 Executives.
  • Create and deploy RCM industry standard reporting techniques to provide operations to analyze and focus of appropriate allocation.
  • Provide inputs for HRMS portal development and other reporting portals with software team.
  • Standardize incentive program and develop reporting of the same.
  • Setup Workforce management system.
  • Prepare monthly performance ratings for organization.
  • Assist senior management in reporting analysis and presentations.
  • Create data repository and train operational team leads and assistant managers on data tracking and storing.
  • Train staff on organization data for better analysis so that insights can be provided to clients to improve AR and cash flow.
  • Work client by client on develop client specific details and ensure timely reporting is done by the analytic executives.

Senior MIS Executive

Wipro Ltd
01.2009 - 01.2011
  • Daily SLA reporting.
  • Weekly payout for business based out of Atlanta, GA.
  • Weekly and Monthly invoicing for Atlanta and India Site (Kolkata & Navi Mumbai).
  • Quarterly management payout calculation.
  • Generate reports from IDX and create dashboards for management review.

MIS Executive

Wipro Ltd
01.2007 - 01.2009
  • Daily Reporting of Productivity and Quality.
  • Work with Service Delivery Head to create executive dashboards for senior management review in Navi Mumbai & Executive dashboard for reviews scheduled from Bangalore.
  • Creating reports from Avaya.
  • Monitor real time queue and maintain check on ASA and calls waiting and action on system conformance from operations.

Associate/Sr Associate

Wipro Ltd
12.2006 - 12.2007
  • Adhere to daily login requirements.
  • Meet daily inbound call handling targets.
  • Maintain the client agreed SLA on customer satisfaction and Quality.

Education

Bachelor in Business Administration -

Glocal University
UP, India
01.2018

Skills

  • Client relationship management
  • Contract management
  • Resource planning
  • Project management
  • Financial forecasting
  • Business administration

Languages

  • English
  • Hindi

Hobbies and Interests

  • Spending time with Cesar (A Beagle Boy)
  • Photography
  • Trying to lose weight

References

  • David Ross, Vice President (Omega Healthcare), +91 99877 77926
  • Rakesh Sule, AVP - Operations (Wipro Ltd), +91 99206 94959
  • Jaswant Bangera, Country Head - India (Augmedix), +91 99205 81436

Timeline

Director

GeBBS Healthcare Solutions Pvt Ltd
08.2023 - Current

Sr Manager

GeBBS Healthcare Solutions Pvt Ltd
04.2021 - 08.2023

Manager

GeBBS Healthcare Solutions Pvt Ltd
04.2018 - 03.2021

Deputy Manager

GeBBS Healthcare Solutions Pvt Ltd
04.2016 - 03.2018

Assistant Manager - Business Excellence

GeBBS Healthcare Solutions Pvt Ltd
04.2014 - 03.2016

Sr Team Lead

GeBBS Healthcare Solutions Pvt Ltd
04.2012 - 03.2014

Team Lead

GeBBS Healthcare Solutions Pvt Ltd
08.2011 - 03.2012

Senior MIS Executive

Wipro Ltd
01.2009 - 01.2011

MIS Executive

Wipro Ltd
01.2007 - 01.2009

Associate/Sr Associate

Wipro Ltd
12.2006 - 12.2007

Bachelor in Business Administration -

Glocal University

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