Akash Deep Sinha
Person In Charge
Ahmedabad
Overview
17
17
years of professional experience
3
3
Languages
Work History
Person in Charge
DXN Marketing India Pvt.Ltd
08.2023 - Current
- Managing the Assigned State
- Understanding the Company Product thoroughly or services and introduce the same to potential customers and Distributor
- Providing training session along with Leader or Leaders on product feature, benefits & effective sales technique.
- Conduct presentation demonstration or Conduct meeting to showcase the benefits and use of the product to potential distributor.
- Offering ongoing support to Leaders and distributors by answering question and provide guidance accordingly.
- Actively help leaders to recruit new distributor by promoting company's product and business opp -urtunities through various marketing channels.
- Assisting in building and expanding distributor teams by identifying and nurturing potential leader and help them to achieving their goals.
- Ensuring that all marketing activities and promotions comply with company policies and legal requirements.
- Tracking and reporting on sales performance market trends and customer feedback to management in decision making
- Surprise visit to Stock point to check whether they are following company policy or not giving Proper report to distributor & Customer
Senior Manager Sales & Operations
Miles Education
01.2021 - 12.2022
- Maximize client interaction towards the solutions with effective Interpersonal or Virtual connect including analytical skills & solution build-up Responsible for USA-based Universities admission with credit transfers & Corporate relationships
- Coordinate with SME’s (CPA/CMA/ACCA/CIA/CFA/LLM) to build solutions Forecasting & Execution of action plans to maximize the scalability of the process Aggressive & assertive sales closures Responsible for closures for the team members as Team Leader for a few new hires Software training (Salesforce & HubSpot)
Business Development & Sales Manager
KRS Mobility Solutions
03.2019 - 06.2020
- Development of Sales channel with maintaining client relationship with foreign client
- Direct involvement with client-side VPs and Board of Directors for operational responsibilities
- Establishment of offshore International logistics business – USA Trucking Industry Responsible for Billing, Purchase, Invoicing, and Collection operations and perform a significant role in target completion with the team
- Responsible for training and navigation to team members
- Leading the operations in all forms of communications and support by exceeding client expectations
- Awarded for highest lead generation and appointments set ratio by the client
- Managed all appointments from initial confirmation through attendance by performing due diligence and a strong follow-up to ensure all parties were still ready to engage.
Process Lead
Sense International India
08.2017 - 12.2018
- To lead a team of AM, Team Leaders &Telecalling& F2F Executives
- Putting in place a team of 1-2 team leaders & up to 50 Tele calling agents
- Their numbers are as planned for meeting the numerical targets
- Putting in place & managing multiple outsourced agencies in Delhi
- Both the agency and in-house team are trained sufficiently on the organization's activities and approach
- They represent the organization and its appeal adequately to prospective individual donors
- Events are organized regularly at public venues for generating suitable leads for fundraising
- Queries and grievances of all individual donors are prompt
- Organizing training workshops for each FR team focused on the key skill requirements
Acquisition Manager
Centre For Fundraising
08.2016 - 05.2017
- To support and deliver on donor acquisition strategy, closely linked to Sense India’s annual priorities/ work plan and targets which arise from the overall fundraising strategy
- Day-to-day management of units and support Team Leaders in achieving the agreed targets
- Lead on the planning and expansion of units in other cities and development and implementation of all onsite training (script, presentation, call etiquettes, attending of appointments, etc.) required script, to ensure successful tele-calling campaigns for both the Units and other external agencies
- Monitoring calls to improve quality minimize errors and track operative performance
- Ensure that calls to prospective donors are being conducted within the operating limits (TRAI) via Software Auto Dialers, mobile phones, and other telecommunications technologies
- Participate and support the Head of Individual Engagement in the annual planning and budgeting process of the Individual Engagement vertical.
Acquisition Manager
Save The Children
02.2013 - 07.2016
- Responsible for achieving agreed Fundraising target including no
- Of donor’s income generated and ROI in the state or region (Delhi)
- Responsible for setting up Tele-Facing& Face 2Face team in the region or state as per the requirement with the help of HR team by recruiting& training the consultants
- Achieving target as agreed upon all the channels
- Responsible for the permission with the help of permission coordinator including 2 big corporate permission (1000 and above employees) & 3 small permission (500-1000 employees) every month and permission at other locations such as Malls, Shopping complexes, and major joints
- Responsible for a low Attrition rate of consultants by appropriate staff selection & Motivation
- Responsible for the agreed operational process & protocol as per the policy of the organization followed in the State and Region.
Manager Operations
Davision
01.2012 - 01.2013
- Handling a team of 100 agents, 2 Assistant Managers,8 Team Leaders
- Handling acquisition for DAVISCLUB wherein we offer yearly subscriptions to customers who can avail medical benefits with the same
- Drive process improvement activity on the floor using process excellence methodology
- Be the champion for improvement on the floor
- Identify areas for improvement, scope projects, and involve relevant others
- Create enthusiasm for the process
- Review Performance of the KPIs on a near-term basis and develop plans for improvement in performance
- Handling the tasks of implementing, improvising, and reviewing the policies of the organization, Capacity planning for the process under tight resource availability
- Responsible for training, hiring, and supervising call center employees
- Discussing Weekly/Monthly and Yearly business reviews to the client and discuss future prospects, growth, and plan capacity for the process
- Audit checks & controls and manages the performance of the team.
Assistant Manager Operations
Spice Business Process
11.2006 - 10.2011
- Managing a Team of 10Team Leaders and 120+ C.C.E’s
- Responsible for Meeting Key Operational Targets like Complaint Resolution, Answering level, Productivity, Floor Quality, C-Sat & Team performance, etc
- Monitoring Agent productivity & Ensuring 100% call tagging in CRM and ensuring resolution to customer’s problems within TAT
- Coordinating with the Training Dept
- For refreshers and training programs
- Fulfill base expectation of the Team: Timely & objective goal setting; Fair appraisals & feedback; Weekly Team Meets; Monthly One-o-One reviews
- Business Process Initiatives: - by identifying service delivery gaps, offer solutions, and successfully implementing ideas and tools to enhance customer experience
- Optimum workforce planning, Building Team Spirit, and Attrition control
- Ensuring process updates are shared with the Team on time & audit documented update log
- Ensuring active real-time monitoring, floor support & implementing floor policy
- To effectively manage Contact Center operations for constant performance achievements.
Education
High School - undefined
Central Board of Secondary Education
Post Graduation Diploma in Radio & Television Journalism -
Bhartiya VIdhya Bhawan
Skills
Business Development Sales Corporate Relationship Team / People Management Lead Generation Target Market
undefinedNationality
Indian
Father Name
Mr. N.K. Sinha
Personal Information
- Date of Birth: 06/01/1981
- Marital Status: Married
Timeline
Person in Charge
DXN Marketing India Pvt.Ltd
08.2023 - Current
Senior Manager Sales & Operations
Miles Education
01.2021 - 12.2022
Business Development & Sales Manager
KRS Mobility Solutions
03.2019 - 06.2020
Process Lead
Sense International India
08.2017 - 12.2018
Acquisition Manager
Centre For Fundraising
08.2016 - 05.2017
Acquisition Manager
Save The Children
02.2013 - 07.2016
Manager Operations
Davision
01.2012 - 01.2013
Assistant Manager Operations
Spice Business Process
11.2006 - 10.2011
High School - undefined
Central Board of Secondary Education
Post Graduation Diploma in Radio & Television Journalism -
Bhartiya VIdhya Bhawan
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