Akash J Darwin

Sr. Project Leader with a strong foundation in retail project management and vendor coordination. With a focus on scheduling and service level agreement management, to have successfully overseen various retail projects at banking hardware facilities, ensuring efficient deployment of technicians and timely provision of services.

- Responsible for coordinating with IBM, the vendor providing SSRs under contract. Effectively scheduling technicians to cover all events and maintaining a smooth workflow throughout the project.

- Oversee the service level agreement, to see whether the team consistently met the response time requirements outlined in the contract with Kyndryl, fostering strong relationship with vendors.

- Managing multiple factors that contribute to the success of the project. They are well-versed in analyzing account metrics and internal control register reports, enabling them to maintain a high level of project control and efficiency.

- Lead in coordinating UPS requests for pickup and delivery. By effectively coordinating with the team and making necessary schedule arrangements, they ensure seamless logistics for the project.

- Keen eye for details and a systematic approach to documentation, ensuring that all essential information pertaining to the project is accurately recorded and readily accessible.

- For tracking progress, identifying issues, and generating insightful reports to inform decision-making processes.

- Provided guidance to team members throughout the development process to ensure quality standards were met.

- Lead regular meetings with cross-functional teams to discuss project updates and address any issues that arise.

- Created detailed reports for executive review on progress, timeline and resource utilization.

- Developed project plans, managed resources and timelines to ensure successful completion of projects.

- Established effective communication channels between all relevant parties involved in a project.

Completed an internship in big data, gaining hands-on experience with cutting-edge tools and technologies.

- Extensively worked with Apache Spark, a powerful open-source cluster computing framework that enables efficient and scalable data processing. Utilised Spark to process large datasets, perform complex transformations, and extract valuable insights. proficiency in Spark allowed to optimize data pipelines and significantly enhance processing speeds, enabling efficient analysis and decision-making.

- Developed expertise in Tableau, a leading data visualization tool which leveraged Tableau's intuitive interface and interactive dashboards to create compelling visual representations of complex data sets. Ability to translate raw data into visually appealing and meaningful visualizations helped the company understand key trends, patterns, and actionable insights more effectively.

- Comprehensive knowledge of various other big data tools commonly used in the industry. Proficient in Hadoop, a distributed file system and data processing framework, and have hands-on experience with components such as HDFS, MapReduce, and YARN. Also have familiarity with Apache Kafka for real-time data streaming, Apache Hive for data warehousing, and Apache Pig for data processing.

- Demonstrated strong analytical thinking, problem-solving skills and consistently delivered high-quality results within tight deadlines, effectively managing and prioritizing tasks to ensure successful project outcomes. Effective communication and collaboration abilities enabled me to work seamlessly within cross-functional teams, facilitating the exchange of ideas and knowledge sharing

- Blend of website development expertise, big data analytics skills, and compelling content writing capabilities, well-equipped to create impactful digital experiences that leverage the power of big data and captivate audiences worldwide.

Provided exceptional customer service and technical support for OnePlus devices. With a focus on troubleshooting software and hardware bugs, have gained experience in diagnosing and resolving complex issues to ensure customer satisfaction.

- Demonstrated a deep understanding of OnePlus products, including the software ecosystem and hardware components, enabling them to effectively address a wide range of issues faced by customers.

- Excelled at diagnosing software-related problems. They possessed an in-depth knowledge of the OnePlus operating system and were proficient in troubleshooting common software bugs, such as application crashes, system freezes, and connectivity issues. Ability to guide customers through software updates, reset procedures, and application optimization helped restore functionality to their devices efficiently

- Expertise in handling hardware-related challenges, possessed a comprehensive understanding of OnePlus device hardware, including components such as displays, cameras, batteries, and charging mechanisms. Strong grasp of device specifications and technical intricacies enabled them to diagnose and resolve hardware issues, ensuring that customers received accurate and effective solutions.

- Beyond technical skills I consistently exhibited exceptional customer service skills and actively listened to customer concerns, demonstrated empathy, and maintained a patient and courteous approach throughout the troubleshooting process. My ability to communicate complex technical concepts in a clear and concise manner allowed them to guide customers